Forward Deployed Solution Architect – AppliedAI FDE

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Service Now’s Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. Together, we identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform.

We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission-critical challenges. By embedding in real-world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise.

Enterprise leaders aren’t just experimenting with AI—they’re demanding outcomes. The next wave of adoption will be led by those who can move fast, deliver measurable value, and transform 1-off wins into repeatable success.

As a Forward Deployed Solution Architect (FDSA), you operate on the front lines of that transformation. You embed with customers to uncover opportunities, architect AI-powered systems that drive ROI, and guide how those solutions scale across the Now Platform.

This is a rare opportunity to serve as a Field Product Architect at the forefront of applied AI, helping define what great looks like for scalable enterprise innovation.

You are a dynamic and innovative problem-solver who thrives in complex, fast-paced environments. With a strong analytical mindset and a passion for AI, you excel at transforming ambiguity into clarity. Your ability to synthesize data, workflows, and user motivations allows you to identify impactful solutions that align with customer needs and business objectives.

You work seamlessly with software engineers, product designers, and stakeholders to deliver intelligent systems that address mission-critical challenges. You dive deep into complex environments to explore workflows, understand user friction, and surface the right inflection points for intelligent automation.

You embody Service Now’s values:
- Customer First: You prioritize delivering value through business outcomes.
- Bold Innovation: You challenge convention and seek simplicity through design.
- One Team: You collaborate deeply across functions and build through shared ownership.
- Integrity and Belonging: You build trust, foster inclusion, and lead with empathy.

• Lead Strategic Discovery: Identify high-impact AI opportunities by running hands-on workshops and aligning stakeholders.
• Architect AI-Native Solutions: Design systems using LLMs, RAG pipelines, retrieval logic, and workflow orchestration.
• Accelerate Delivery with Engineers: Collaborate closely with FDSEs to build, test, and iterate functional solutions quickly.
• Codify Best Practices: Create repeatable frameworks, reusable templates, and modular components.
• Drive Alignment: Influence customer and executive buy-in through clear storytelling and solution framing.
• Advocate Field Insights: Capture feedback from deployments to shape product strategy and prioritize platform needs.
• Enable Scale: Equip internal teams and customers to expand success through documentation and technical onboarding assets.

• Solution-Ready Build Delivered: You deliver a validated AI solution-ready build within 8–12 weeks that directly addresses a business-critical problem.
• Widespread Reuse: Your assets—from prompts to orchestration logic—are leveraged by other teams and codified for scale.
• Platform Evolution: Your work contributes to…