Senior Principal Inbound Product Manager - AI Platform Security

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Imagine leading the charge in next‑gen AI interoperability! In this role, you’ll be at the forefront, defining and delivering products that ensure secure and governed connectivity between AI agents, enterprise systems, and external platforms using cutting‑edge standards like MCP and A2A. You’ll be the driving force of innovation where AI, security, and automation intersect, crafting solutions that seamlessly unify AI governance workflows, authentication, observability, and enterprise automation into one scalable platform for global clients.

But that’s not all! You’ll also have the exciting opportunity to shape industry standards and transform enterprise ecosystems. By influencing how organizations modernize their legacy and cloud systems into AI‑enabled agents, you’ll collaborate with leading technology partners and standards bodies to evolve the interoperability landscape. Ready to make a significant impact? This is your chance!

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry.

• Proven experience of 9+ years in Identity and Access Management (IAM) or platform security, with hands‑on involvement in authentication protocols such as SAML, OIDC, MFA, or certificate‑based auth.

• Strong product execution skills — able to define product requirements, write user stories, and work closely with engineering and design to deliver features from concept to launch.

• Experience working with AI technologies and understanding of AI‑specific security risks and governance challenges.

• Strong understanding of API security best practices

• Customer‑centric mindset with technical acumen — able to understand developer and enterprise admin needs, translate them into product requirements, and collaborate effectively with cross‑functional teams.

• Clear and concise communication — skilled at conveying product vision, strategy, and priorities to both technical and non‑technical stakeholders.

• Experience working on zero trust security models or adaptive authentication systems.

• Familiarity with compliance frameworks (e.g. NIST, SOC 2, ISO 27001) and how they influence authentication design.

• Experience with authentication, authorization, rate limiting, input validation, encryption, API discovery, OWASP API Security Top 10 risks

• Prior experience in a SaaS or enterprise platform environment, especially involving developer‑facing products or APIs.

• Strong prioritization skills and the discipline to focus on high impact activities

• Experience defining and capturing product requirements and transforming them into a product roadmap

• Deep curiosity about customer needs, along with building customer relationships and delivering customer‑centric solutions

For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.…