Sr Principal Site Reliability Engineer SASE

Company Description Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution.

From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEX Benefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

We are looking for a proactive and innovative Site Reliability Engineer (SRE) to join our growing team. In this role, you will be at the forefront of ensuring our services are reliable, scalable, and efficient. You will have the unique opportunity to leverage cutting‑edge AI tools to redefine our operational practices and build powerful self‑service tools to empower our engineering teams.

If you are passionate about building resilient systems and automating everything, we want to hear from you!

• Develop Intelligent Automation:
  Design, build, and maintain automation solutions to handle everything from provisioning and deployment to failure detection and remediation.

• Empower Engineers with Self‑Service Tools:
  Build and maintain user‑friendly self‑service tooling—including internal web portals, Slack bots, and automated JIRA workflows—to streamline developer and operational tasks.

• Define and Uphold Reliability Standards:
  Establish and manage Service Level Indicators (SLIs) and Service Level Objectives (SLOs) to meet and exceed our Service Level Agreements (SLAs).

• Lead Incident Response:
  Act as a key leader during production incidents, driving resolution, and conducting blameless postmortems to prevent future occurrences.

• Leverage AI for SRE:
  Utilize AI‑powered tools for advanced observability, anomaly detection, predictive alerting, and automating complex operational tasks to enhance system reliability.

• Build for Scale:
  Collaborate with engineering teams to design and implement scalable, highly available, and secure infrastructure.

• Proven experience as a Site Reliability Engineer, Dev Ops Engineer, or in a similar software engineering role.

• Strong proficiency in a programming language such as Python or Go.

• Experience building self‑service tools (e.g., internal web portals, Slack integrations) to improve developer productivity and reduce operational toil.

• Deep understanding of the principles of SLIs, SLOs, and SLAs and experience implementing them.

• Hands‑on experience with incident management protocols and participating in on‑call rotations.

• Familiarity with using AI/ML tools in an operational context for tasks like log analysis, anomaly detection, or automated remediation.

• Proficiency with cloud platforms (GCP, AWS, or Azure) and container…