Business Operations Analyst - New Grad

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

• Be the go‑to expert for Global Talent data processes and enable your partners within various Global Talent teams such as Talent Acquisition, Total Rewards, Talent Activation & Growth, and HR Business Partners
• Manage master data in our core systems such as Workday, Jobvite, and Service Now platform
• Collaborate with cross‑functional business and IT teams to capture business requirements and translate them into processes and system solutions
• Document implementation considerations, workflows, process maps, etc. as required.
• Develop UAT strategy and execution to cover testing, defect resolution and triaging
• Maintain standardized data definitions and globally streamlined data entry procedures
• Work with relevant teams to support day‑to‑day systems and interfaces to resolve issues related to existing solutions.
• Utilize strong understanding of business processes, services, and technology to identify opportunities for improvement, simplification, standardization, and automation.
• Participate in stakeholder communications, send status reports by preparing materials, facilitating sessions and documenting outcomes.
• Develop and maintain simple to complex reports, utilizing Workday Report Writer, as well as other organizational tools and available technologies
• Lead the preparation and delivery of complex HR reports, ensuring alignment across deliverables, and adherence to overall global reporting strategy
• Create and maintain standardized real‑time dashboards displaying key metrics and insights for HR and business leaders in a visually appealing manner

• Current enrollment in a full‑time master’s program in Computer Science or a related discipline at an accredited university.
• Graduating between December 2025 - May 2026
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI's potential impact on the function or industry.
• Highly data‑driven, analytical mindset and great attention to detail & passion for data integrity
• What it takes to produce outcomes - technically astute, a solid communicator, intellectually curious, and a fast learner
• Strong analytical and problem‑solving skills; proficiency in Excel and data visualization tools (Snowflake and Power BI preferred).
• Excellent communication and stakeholder management skills.
• Ability to work independently and manage multiple priorities in a fast‑paced environment.
• Familiarity with enterprise tools (Service Now, Power Platform) is a plus.

For positions in this location, we offer a base pay of $88,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now…