Advisory Solution Consultant, Global Solution Consulting – Core Business Workflows

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Service Now’s Core Business Workflows (CBWF) — encompassing HR, Workplace, Finance, Procurement, Legal, and other shared services — bring together the essential operations that power the heart of every organization. By connecting people, processes, and systems on a single AI‑native platform, Service Now helps enterprises deliver seamless experiences, automate repetitive work, and drive strategic outcomes across departments.

As an Advisory Solution Consultant on the Global Solution Consulting team, you will play a key role in scaling field readiness and global enablement across the CBWF business. This role is ideal for someone who loves to be hands‑on with technology, enjoys translating product innovation into compelling stories, and thrives in a global, cross‑functional environment.

You’ll bring strong technical depth — with the ability to manage and maintain demo and lab environments, validate solution builds, and collaborate with Demo Hub and field teams to ensure consistency and reliability across all CBWF assets. At the same time, you’ll balance that technical foundation with domain fluency and storytelling — helping connect the “how it works” with the “why it matters” across HR, Workplace, Finance, and Legal, while leading the shift toward more AI‑focused demos and narratives that showcase the next generation of intelligent workflows.

This role is also customer‑facing — you’ll facilitate workshops and hands‑on lab sessions directly with customers and internal teams, gathering feedback and observing how our demos and experiences resonate in real‑world conversations. You’ll also train and enable Solution Consultants globally to deliver these same workshops and labs with confidence and impact. In essence, this role sits at the intersection of deep tech, business context, and customer engagement — translating technology into experiences that bring the platform to life for both customers and the field.

Scaled Global Assets & Programs

• Own and manage global scaled assets such as demos, workshops, and customer‑facing artifacts — ensuring quality, consistency, and scalability across regions.
• Partner with regional SC teams to capture best practices and centralize reusable content (POC frameworks, solution overviews, reference architectures, etc.).
• Maintain and enhance the Ready‑to‑Solve asset library in partnership with Demo Hub, Field Marketing, and Enablement.
• Establish governance for version control and content updates across the global CBWF ecosystem.

Field Readiness & Enablement

• Drive global field readiness initiatives for Solution Consultants — from planning and coordination to execution.
• Collaborate with Enablement, GEO SC leaders, and Specialist teams to design and deliver targeted enablement (e.g., new product releases, demo best practices, GTM updates).

Demo Strategy, Storytelling & Technical Execution

• Collaborate with the Demo Hub team to test and validate demos, ensuring they align with product releases and field needs.
• Own and maintain hands‑on lab packages for CBWF, ensuring they are current, stable, and consistent across global regions.
• Test and record demo walkthroughs, prototype new experiences, and create reusable demo videos that bring platform stories to life.
• Gather and analyze feedback on demos — identifying what’s working, what’s not, and where improvements are needed to enhance impact and usability.
• Balance technical precision with storytelling — crafting demos that clearly articulate business impact and resonate with domain leaders across HR, Workplace, Finance, and Legal.

AI‑Native…