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Dynamics CRM Functional Lead
Job in
Santa Clara, Santa Clara County, California, 95053, USA
Listed on 2026-01-02
Listing for:
TecTammina
Full Time
position Listed on 2026-01-02
Job specializations:
-
IT/Tech
CRM System, IT Business Analyst
Job Description & How to Apply Below
Excellent Proficiency on Microsoft Dynamics CRM 2011/2013
Very proficient on CRM Business Processes in Sales Force Automation, Marketing automation and Service management functionality
Extremely good understanding of Microsoft Dynamics CRM 2011/2013 product (entities, workflows and configuration)
Excellent in communication, documentation and articulation skills
Experience of functional analysis, gap-fit analysis and functional support
- Analyse client’s business requirements for CRM, perform Fit-Gap analysis and present functional solutions
- Prepare and maintain Functional Requirements document and Functional design document
- Coaching and guiding the development team on requirements and functional aspects
- Functional testing of the implemented CRM system
- Provide end user training
- Ensuring excellent Customer Satisfaction from Requirements and CRM Functional perspective
Bachelor's or Higher degree is Preferred
Additional InformationJob Status:
Full Time
Eligibility: GC or US Citizens
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