Technical Support Specialist

Technical Support Specialist – Part Time

This role focuses on delivering technical support to resolve requests and incidents submitted through the company’s Service Desk platform. It is a tiered position designed to support professional growth and increasing responsibility.

This is a part‑time position, 2 days per week, with the potential to increase to full‑time.

• Install, configure, troubleshoot, and support company desktops, laptops, tablets, etc.
• Provision user access & security for various systems and applications.
• Provide support for select IT infrastructure and network projects.
• Support and troubleshoot WAN, LAN & wireless issues.
• Set up breakroom equipment for company‑wide meetings, conference calls, townhalls, etc.
• Maintain and troubleshoot various manufacturing & production systems, and coordinate with vendors as needed.
• Provide ongoing maintenance for a mixed Microsoft Windows desktop environment.
• Assist with Microsoft Active Directory user profiles and group memberships as needed.
• Support telephone system and all other communication media, including video conferencing.
• Install, troubleshoot, and support Microsoft O365 applications.
• Maintain local inventory levels of laptops, desktops, tablets, and all peripherals. Issue Purchase Order Requests as needed to fulfill and maintain safety stock.
• Communicate with local IT vendors and contractors to help supplement IT projects, infrastructure, coverage, and technical support as needed.

• Some college and/or Technical School Degree
• CompTIA A+ or MCDST (Microsoft Certified Desktop Support Technician) is preferred.
• 3+ years of PC and various hardware troubleshooting, preferably in a manufacturing environment
• 3+ years of Active Directory maintenance and support.
• Strong technical understanding of networking and internet protocols.
• Excellent customer service and communication skills
• Solid problem‑solving skills and attention to detail

Pay Rate (DOE): $30.00 – $34.00 per hour

Associate

Contract

Information Technology

Medical Equipment Manufacturing

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