Partner Solution Architect

Job Title: Partner Solution Architect

Location: Santa Clara, CA

Term: Full Time

• Support implementation partners with technology documentation, training, and troubleshooting needs
• Support Partner Sales organization for their needs of technology material, sales presentations at prospects along side of partners
• Help create RFP and RFI responses
• Liaison with Engineering teams
• Oversee partner execution at client sites
• Actively engage in implementations at customer venues
• Coordinate and collaborate with development team to remain current on code and technology
• Actively engage with engineering and product management groups providing feedback about implementations, to further simplify and improve the experience
• Drive for success across teams and customers
• Help write customer success stories
• Track, analyze and communicate key implementation metrics
• Documentation of issues, resolutions and processes

• 9+ years of total industry experience
• 5+ years of solution architecture, implementation experience
• 2+ years of project management, program management experience at client location
• Strong presentation and communication skills
• Experience developing mobile application, backend services
• Experience with software version control systems, issue management systems
• Experience working with technologies like Ruby on Rails, BIG Data, AWS
• Ability to lead multiple parallel initiatives with implementation partners and drive to completion
• Ability to travel at various client sites across the US, occasionally international. Travel is a must part of the job

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