System Engineering Technician

Systems Engineering Technician

100% onsite in Santa Clara, CA.

We are seeking a highly motivated and skilled Engineering Technician to join our dynamic team responsible for maintaining and optimizing our Colossus cloud infrastructure, including data centers and labs. The ideal candidate will have strong technical experience, excellent problem‑solving skills, and a passion for ensuring the reliability and efficiency of our infrastructure. In this role, you will provide a test‑bed for our developers to test software on various hardware before release, and collaborate with Infrastructure Engineers to install and maintain Windows/Linux platforms while finding creative solutions.

• Assist in the installation, configuration, and deployment of new hardware and software components.
• Conduct regular inspections and audits of infrastructure components to identify and address potential issues proactively.
• Collaborate with cross‑functional teams to implement and test new technologies and solutions.
• Document maintenance activities, troubleshooting procedures, and system configurations.
• Participate in on‑call rotation and respond to emergency situations as needed.
• Handle labs and data centers using DCIM tools, spreadsheets, and task tracking tools.
• Define standards in labs to keep them safe, clean, and organized.
• Perform routine maintenance tasks on servers, networking equipment, and other infrastructure components in data centers and labs.
• Troubleshoot hardware and software issues to ensure uninterrupted operation of critical systems.
• Deploy test boards that run automated tests from software developers, triage and root‑cause board issues that may be due to test setup rather than hardware or software defects.
• Remove and redeploy boards that need software or hardware upgrades on a regular cadence.
• Work closely and proactively with engineering teams such as system architects, chip and board designers, software/firmware engineers, HW/SW QA teams, and applications engineering teams to drive design, development, debug and release of next‑generation products.
• Take active part in procurement decisions for lab equipment by selecting options, obtaining test copies, proving concepts, and providing recommendations.
• Collect data for critical metrics for the lab and track progress.

• Associate’s or Bachelor’s degree in a tech‑related major or 4+ years of equivalent experience in a lab or data‑center environment.
• 5+ years of experience in data centers or large engineering labs.
• Familiarity with SCMs like Git or Perforce.
• Proficiency in DCIM (e.g., Nautobot) and scripting (shell, Python, Ansible).
• Working knowledge of protocols/services such as TCP/IP, DNS, NFS, SSL.
• Experience with Windows, Linux, and Mac operating systems.
• Hands‑on experience with PCBs, GPUs, and system deployments.
• Strong interpersonal, written, and verbal communication skills.
• Strong problem‑solving skills and a collaborative spirit.
• Ability to perform well at work without constant manager supervision.
• Ability to deploy and cable servers and test equipment.
• Proven experience working with data‑center infrastructure, including servers, storage systems, and networking equipment.
• Strong knowledge of hardware components.
• Basic user‑level understanding of Unix/Windows and networking with enterprise switches and routers.
• Skill to work with teammates of various abilities and experiences.
• Ability to find tasks where you need help from sys‑admins and communicate those, coordinate with them to integrate solutions.
• Perseveration to debug a hard problem and out‑of‑box thinking.

• Knowledge of DC infrastructure with an emphasis on liquid cooling.
• Lab/data‑center procurement experience.
• Experience with handling PDUs and power in labs.
• System administrator level experience on Unix/Windows and knowledge of scripting to automate workflows (bash/Python).
• Basic knowledge of Git/Perforce to check‑out, edit, and check‑in scripts.
• Ability to write SQL queries to get data from MySQL databases.
• Energetic, enthusiastic, and understanding of what it takes to get the team to the finish line.
• Willing to go the extra mile to get the job done.

2nd Shift:…