L2 Support Technician

Join our dynamic IT team as a support technician where you'll play a crucial role in ensuring the smooth operation of our technology systems. We are committed to fostering a diverse and inclusive workplace where all employees are valued and empowered.

Note - This is a 2nd shift position - 3:00 PM – 10 PM Local Time

• Applicants must be able to work directly for Artech on W2
• Above average understanding of Windows operating systems and Office Suite (e.g., Word, Excel, Outlook, PowerPoint)
• Experience with ticketing systems such as Service Now or similar platforms
• Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently
• Excellent verbal and written communication skills, with a customer-focused attitude
• Ability to work independently and prioritize tasks in a fast-paced environment
• Proficiency in basic networking concepts (e.g., Wi-Fi setup, troubleshooting connectivity issues)
• Familiarity with mobile device management (MDM) platforms such as Intune

• Experience in educating end-users on best practices
• Knowledge of asset tracking and IT equipment inventory management
• Understanding of the latest technology trends and process improvements

• Provide technical support and troubleshooting for hardware and software issues on Windows devices, Office Suite, and other enterprise applications
• Manage and resolve support tickets through a ticketing system, ensuring timely resolution and accurate documentation
• Install, configure, and maintain laptops, desktops, printers, mobile devices, and iPads
• Perform routine maintenance, updates, and patches for operating systems and applications
• Collaborate with other IT team members to escalate and resolve complex issues as needed
• Maintain an accurate inventory of IT equipment

• Competitive benefits package
• Supportive and inclusive work environment
• Opportunities for professional development and growth

For immediate consideration please click APPLY to begin the screening process with Alex.