Sr. Network Engineer

IT Management Corporation (ITMC), through its 101

VOICE division, is seeking a Senior Network Engineer to support our growing portfolio of education, government, and healthcare customers. This role is a senior-level technical position that blends advanced troubleshooting, project execution, solution engineering, and company-wide technical initiatives. This individual serves as an escalation point for complex network and systems issues, a technical leader on internal and customer-facing projects, a trusted partner to the sales team, and a contributor to the reliability and execution standards that define 101

VOICE. Success in this role requires deep technical expertise, strong documentation discipline, a team-first mindset, and alignment with ITMC’s execution methodology and culture.

Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.

IT Management Corporation (ITMC), through its 101

VOICE division, is seeking an experienced Senior Network Engineer to support and enhance reliable communication systems for education, government, and healthcare customers. This role is designed for a senior-level engineer who can operate across advanced customer support, project engineering, solution engineering, and company-wide technical initiatives. The Senior Network Engineer acts as a Level 2 / Level 3 escalation point, a technical leader on projects, a trusted partner to sales, and a key contributor to the stability and reliability of ITMC and 101

VOICE infrastructure. The ideal candidate is technically strong, execution-focused, well-organized, and able to communicate clearly with both technical and non-technical audiences.
1. Advanced Network & Systems Support (Level 2 / Level
3) Serve as an escalation resource for complex network and systems issues after Level 1 troubleshooting has been exhausted.

Diagnose and resolve advanced issues involving LAN, WAN, Wi-Fi, firewalls, routing, switching, UCaaS-related infrastructure, and systems.

Perform root-cause analysis and recommend both immediate remediation and long-term solutions.

Maintain customer confidence and service reliability during incidents.
2. Project Engineering (Internal & Customer-Facing) Design, implement, and support network and systems projects for customers and internal ITMC/101

VOICE infrastructure.

Participate in scheduled maintenance, upgrades, migrations, and infrastructure improvements.

Perform after-hours or weekend work when required for maintenance windows or emergency situations.

Collaborate with project managers, operations, and engineering teams to ensure successful project delivery.
3. Solution Engineering & Sales Support Partner with the sales team during pre-sales and proposal phases.

Review proposed solutions to ensure technical feasibility, scalability, and supportability.

Participate in customer technical discussions, solution reviews, and design validation when needed.

Help translate business requirements into executable technical solutions.
4. Company & Platform Initiatives Support initiatives related to reliability, scalability, and performance of 101

VOICE communication platforms.

Assist with internal infrastructure improvements, standardization, and optimization efforts.

Address issues ranging from simple to highly complex to protect customer experience and system stability.

Contribute to continuous improvement of processes, standards, and technical documentation. Documentation & Accountability All work must be tracked, documented, and time-logged in ITMC’s ticketing and project management systems.

Maintain clear, thorough documentation so work can be understood, supported, and continued by others.

Follow ITMC’s execution standards, workflows, and escalation procedures.

Required Qualifications Senior-level experience in network and systems engineering.

Strong hands-on experience with enterprise networking (routing, switching, VLANs, QoS).

Experience with enterprise Wi-Fi, firewalls, and security platforms.

Proven ability to troubleshoot complex issues in customer environments.

Strong documentation and organizational skills.

Excellent verbal and written communication…