Senior Escalations Engineer: AI-Driven
Listed on 2026-10-06
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IT/Tech
IT Support, Technical Support, AI Engineer (Applied/Software)
Palo Alto Networks is seeking a Customer Engineering specialist to serve as the technical escalation pivot between Product Engineering, Systems Reliability, and Technical Support. You will translate complex field signals into actionable learning for an AI-driven support ecosystem, diagnosing defects and driving root‑cause solutions with a focus on automating processes and improving product reliability.
Ideal candidates have a BS/MS in a technical field, 7+ years in technical support or
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