Sr. Cloud Network Engineer
Listed on 2026-10-20
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IT/Tech
Cloud Computing: Infrastructure & Operations, Systems Engineer
WHO WE ARE:
Aviatrix® is pioneering the Cloud Native Security Fabric — the architecture the Containment Era requires. The Cloud Native Security Fabric governs every workload communication path across every cloud, every VPC, every Kubernetes cluster, and every serverless function, from a single policy plane. One rule. Universal propagation. Enforced at the workload, not at a chokepoint. Trusted by more than 500 of the world's leading enterprises.
For more information, visit aviatrix.ai.
Aviatrix® is pioneering the Cloud Native Security Fabric — the architecture the Containment Era requires. The Cloud Native Security Fabric governs every workload communication path across every cloud, every VPC, every Kubernetes cluster, and every serverless function, from a single policy plane. One rule. Universal propagation. Enforced at the workload, not at a chokepoint. Trusted by more than 500 of the world's leading enterprises.
For more information, visit aviatrix.ai.
Senior Cloud Network Engineer
As a Sr. Cloud Network Engineer, you will be a part of Aviatrix's Customer Support team. This position is a critical organization as a part of our customers' adoption of Aviatrix's enterprise multi-cloud Networking and Security Services Software. You'll guide our customers for quick and consistent adoption, accelerated integrations with our multi-cloud software products, and real-time support and strategy to ensure our customers are satisfied with Aviatrix's products.
This is a weekend shift role, with working hours spanning Tuesday through Saturday (Pacific Time Zone shift schedule)
Location:
West Coast (preferred but flexible)
Senior Cloud Network Engineer
As a Sr. Cloud Network Engineer, you will be a part of Aviatrix's Customer Support team. This position is a critical organization as a part of our customers' adoption of Aviatrix's enterprise multi-cloud Networking and Security Services Software. You'll guide our customers for quick and consistent adoption, accelerated integrations with our multi-cloud software products, and real-time support and strategy to ensure our customers are satisfied with Aviatrix's products.
This is a weekend shift role, with working hours spanning Tuesday through Saturday (Pacific Time Zone shift schedule)
Location:
West Coast (preferred but flexible)
- Work closely with sales and engineering teams to manage, troubleshoot and resolve technical issues and questions from Aviatrix enterprise customers.
- Report product issues to development and advocate for the customer to help Aviatrix deliver high-quality products.
- Develop and improve knowledge-based content, identifying gaps and enhancing troubleshooting guidance and best practices.
- Lead resolution of complex and high-priority customer support issues, coordinating and prioritizing timely resolutions with engineering and solution engineering teams.
- Provide "hands-on" support for complex customer environments and production issues.
- You will bring solutions to the leadership team, feedback on solutions recommended.
- Identify opportunities to improve case management workflows and support processes.
- Mentor Cloud Network Engineers and share technical best practices.
- Minimum 5+ years of work experience in customer success, resident engineer, network engineer, or similar roles.
- Solid understanding of networking, Routing, BGP, IPsec VPN, virtualization, Linux, and infrastructure software.
- Experience with Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform is a plus.
- Experience in configuring, testing, and troubleshooting various networking products/solutions (e.g., Cisco ISR routers, ASA firewalls, Meraki, Palo Alto Firewalls, Checkpoint, Juniper, Fortinet,…
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