Senior Site Reliability Engineer - Federal

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Please Note:

This position will include supporting our US Public Sector customers.

“This position requires passing a Service Now background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.

Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

The Federal SRE Team has3 shifts that provide 24x7 production support for our Government Community Cloud infrastructure.

• No on-call rotation
• Shift Bonuses for 2nd and 3rd shifts
• 4 Day Work week
• This is a 3rd shift position and has a 10-hour 4-day work week, Wednesday - Saturday with working shift hours from 11p.m.
  
  - 10 a.m. PT.

The SRE team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability and performance of the Service Now infrastructure. The SRE is empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. They are also tasked with driving forward the operability of the platform to drive down the number of incidents
and to reduce MTTR. To accomplish this the team combines software development, networking and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers.

• Have a passion forDevOps, Automation and Scripting?
• Know Linux systemsin depth?
• Have software development background?
• Understand Observability and Monitoring?
• Have Experience with Cloud technologies– Azure, AWS ?
• Write code toautomaterepetitive tasks?
• Smile when you trouble shootandsolve an issue in Miami from your laptop inSan Diego?
• Have years of experience accumulated in roles like IT Operations, Software Development,or Systems Engineering?

• Provide relief and sustainable resolution to issues within our infrastructure.
• Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues.
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
• Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.
• Drive monitoring and automation initiatives

To be successful in this role you have:

In order to be successful in this role, we need someone who has:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Typically requires a minimum of 5years of related experience with a Bachelor's degree; or 3years and a Master's degree;…