Technical Account Manager

We are on our way to being the first company to power 1 MILLION GPUs and want world-class talent to join our amazing team!

The world is moving faster than ever, and yet, it will never move this slowly again. We are at the forefront of an incredible technological revolution but, at its core, it is fueled by incredible people. People like you.

1,000
Global Employees

11k
Happy Customers

16
International Offices

We are the world’s leading data intelligence platform that reliably accelerates massive datasets for actionable real-time insights. Join our team to help the best and brightest minds tackle the world’s biggest challenges in business, science, medicine, academia and government.

For the past 20 years, our team has kept us at the frontier of storage technology and has provided the foundation for enabling researchers to push the limits of “what can be done.”
These innovations take research and discovery to the next level, enabling them to discover cures to disease, observe global warming patterns, model innovative automotive and aerospace designs, discover new sources of energy, make communities safer, and accelerate business results across a wide variety of industries.

At DDN, we understand our customers’ diverse needs. Whether you’re a data scientist, IT professional, executive, or researcher, our solutions empower you with cutting‑edge technology and unparalleled support.

Highly Competitive Vacation Plans

Paid Holidays

Bonus Programs

Tuition Reimbursement

Employee Referral Program

Excellent Medical, Dental and Vision Benefits

Paid Leave Programs

Anniversary and Recognition Awards

Full time

Hybrid

Department GTM Customer Experience Professional Services

• Base Salary $128K – $154K Offers Equity Offers Bonus

Overview

DDN is seeking a Technical Account Manager (TAM) to work directly with strategic enterprise and AI/ML customers, deploying, integrating, and optimizing DDN systems in production environments.
As an TAM, you will serve as the hands on technical lead responsible for ensuring the success, reliability, and performance of large-scale, globally distributed HPC and AI infrastructure. You’ll act as the bridge between DDN Engineering and customer Site Reliability/Operations teams, translating complex requirements into tested, automated, and maintainable solutions. You will also collaborate with sales and sales engineering teams to develop and optimize offerings to ensure customer success.

Key Responsibilities

Deploy, configure, and optimize DDN storage and data management systems in customer environments.

Partner with customer Site Reliability Engineering (SRE) and Operations teams to ensure production performance, availability, and scalability.

Partner with DDN Sales and Sales Engineering teams to deliver solutions that add value to our customer environments

Automate system monitoring, deployment, and configuration tasks using scripts and Dev Ops tooling.

Troubleshoot and resolve complex issues across compute, storage, and networking layers.

Develop and maintain deployment documentation, procedures, and best practices.

Work with DDN Engineering and Product Management to translate field requirements into product enhancements (RFEs).

Act as the on‑site technical focal point during deployments, upgrades, and critical incidents.

Lead technical meetings and operational reviews with customer and DDN stakeholders.

Drive continuous improvement through feedback loops with Product, Support, and Engineering teams.

Ensure alignment between deployed configurations and customer strategic roadmaps for HPC, AI, and ML workloads.

Required Skills and Experience

8+ years of hands…