Senior PC Support Specialist

Senior PC Support Specialist### Senior PC Support Specialist Apply:
Santa Clara, CA:
Full time:
Posted 2 Days Ago:
R7361##

Position Title:

Senior PC Support Specialist## Position Type:

Regular## ## Hiring Range:$91,800- $114,785 /annual.
* Compensation will be based on education, experience, skills relevant to the role, and internal equity.*## ## Pay Frequency:

Annual
*
* A. POSITION PURPOSE
** The  Senior PC Support Specialist  provides support  for the Learning Commons public and lab  computing services, as well as specialized in maintaining and updating lab computers.  In this  critical role, the Senior PC Support Specialist  administers,  manages and maintains Apple and  Window device management (Jamf); create, manage and maintain master campus lab image  ; and create, manage and maintain images for various other kiosks, special lab images.  

They  will also provide enterprise level administrative support for patch management,  imaging-related software, and similar programs (desktop support-related systems), and  provide back-up support to the Senior  Technology  Analyst  position in Technology Support  Services.
The Technology Support Specialist is responsible for providing second level campus wide technical support to faculty, staff, students for the use of university technology resources, assisting them with hardware, software, phone, network access, WiFi, password assistance, printing, mobile devices and peripherals. They have a competent level of expertise of these University supported resources in order to assist the university community. The Senior PC Support Specialist provisions new Windows and existing computers using our Windows MDM solution Microsoft Intune and provisions new Mac and existing computers utilizing our macOS MDM solution Jamf.

They regularly asset tag, inventory and deliver and set up new computers and assist with the data transfer of university business data and initial login for the customer.  In this critical role, the Senior PC Support Specialist directly responds to computer and technology support requests from faculty, staff, students. The Senior PC Support Specialist provides on-site desktop support to faculty and staff on campus and support by phone.

Provides remote support using Go To Assist , Zoom, and sometimes Facetime to provide desktop support to faculty and staff working remotely.
The Senior PC Support Specialist will have a passion for providing excellent customer service and focus on continual improvement across all areas; a commitment to supporting active, innovative, and collaborative strategies for meeting customer needs with effective technologies; and a continued desire to identify and deliver the best possible technology resources and services to meet the needs of the campus community.  

This position is 100% on-site.
*
* B.

ESSENTIAL DUTIES AND RESPONSIBILITIES *
* ** 1. Administer, Manage and Maintain key enterprise campus services.
*** Maintain and administer Santa Clara University’s Apple Mobile Device Management server (Jamf), supporting File Vault encryption and LAPS, including creating and updating mac images, creating and updating policies, profiles and prestage environment, and assigning workstations to policies.
* Maintain and administer Santa Clara University’s Windows Mobile Device Management (Intune) server, supporting Bit Locker encryption and LAPS, including creating and updating windows images, creating and updating  policies, and assigning workstations to policies.
* Assist the primary administrator for Santa Clara University’s patch management system, including scheduling software deployments and patches to Windows and  macOS computers.
* Create, manage and maintain the computer software images for Information Services labs (macOS, including general campus lab and specialized lab  systems) and administer the system used to deliver those images.
* Administer and maintain Active Directory Group Policy Objects for campus and  lab computers.
* SPSS (Statistical program by IBM) software management, annual license updates, online web documentation, online how-to-videos and customer support.  
** 2. Provide technology support for faculty, staff, and students.
*** Network Infrastructure-Wireless  + Connect to eduroam, Bronco Fi and SCU-Guest networks  + Clean out profiles to any other campus networks when necessary  + Turn off MAC address randomization (or Private WiFi addressing) when necessary for macOS devices
* Network Infrastructure-Wired  + Obtain building/room/jack…