Sr Google Workspace Engineer

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values:
Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary
As our Sr Staff IT Systems Engineer for Google Workspace, you will be a critical part of our Information Technology team and the backbone of our corporate systems. You will have ownership over key platforms the organization relies on daily, challenged to not only maintain but also enhance systems, automate processes, and strengthen our security posture. This role provides a unique opportunity to work cross-functionally, particularly with our Information Security team, placing you at the center of critical IT operations and strategy.

• Administratively manage our Google Workspace environment, including user lifecycle, group policies, and application settings for Gmail, Drive, and Gemini.
• Manage and secure all company email channels, including Google Workspace, security gateways, and transactional email services, ensuring secure and reliable communications.
• Act as a key responder for IT issues, managing and resolving tickets through Service Now to provide timely and effective solutions to colleagues.
• Serve as a crucial liaison to the Information Security team, proactively implementing security configurations and integrating security best practices into all systems.
• Champion the strategic use of AI to identify opportunities for self-service solutions that enhance infrastructure efficiency and user empowerment.
• Apply formal change management procedures to minimize risk and lead incident response efforts to rapidly diagnose and resolve service outages.
• Independently drive initiatives by defining requirements, building project plans, and managing resources to deliver successful outcomes with minimal direction.

• Strong 8+ years of experience with relevant background
• Deep, hands-on enterprise-level administrative experience with Google Workspace.
• Solid scripting skills for automation using languages such as Java script, Python, or Google Apps Script (GAM).
• Proven experience in a Systems Engineer or similar role with a strong background in IT infrastructure, support, and automation.
• Demonstrated experience with formal change management processes and leading incident response efforts for major incidents.

• Experience executing full lifecycle migrations from Microsoft 365 to Google Workspace.
• Proficiency with email security gateways (e.g., Proofpoint) and knowledge of mail routing, SPF, DKIM, and DMARC.
• Familiarity with transactional email platforms (e.g., Send Grid).
• Experience using ITSM tools, with a strong preference for…