Level 3 AVT Tech

Duration - 3 Months

Location
- Santa Clara, CA 95054

Overview :
You will work in a corporate environment located onsite with one of our largest and most well-known customers.

This position is in the Video Collaboration group providing Audio/Visual support.

• Quickly troubleshooting AV systems with minimal use of BKMs.
• Engage external vendors for RMA replacement and out of scope maintenance.
• Improvise and use creative troubleshooting to work around rooms that are ?hard down".
• Building and maintaining IPL GC3 Files (removing and adding drivers).
• Updating Extron and AMX firmware for preventative maintenance.
• Requires an in-depth knowledge of the functionality of monitors, projectors and video conferencing systems.
• Managing and completing Quarterly Preventative Maintenance project.
• Creating/Resolving break/fix tickets by monitoring client ticketing system.
• Engaging customers' requests for meeting support.
• Escalating large break/fix issues and workarounds to VC Lead Technician.
• Manage site inventory and spares with use of database.
• Acting as point of contact for Level 2 technicians.
• Engaging VC Lead on site for large project deployments and floor renovations and escalations.
• You will have frequent interaction with clients in person and via phone, email and IM. You will be working in a dynamic team and cross training to backfill for peer team members.
• We will challenge you with additional responsibilities, assigned periodically aimed to help meet our client's needs and provide you with
• continuous hands-on training and experience.

• 3+ years audio/visual experience desired.
• Complete knowledge of live sound signal flow and must be able to troubleshoot integrated audio systems (Clearone), track and update
• wireless microphone frequencies, group and channel spreadsheet.
• Must understand AMX/Extron Control System Functionality (Master Controllers, RS-232, Touch Panels, GC3 Configuration, pull control code and touch panel files from AMX/Extron devices).
• Must understand Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high level troubleshooting.
• May be required to travel between sites using personal vehicle/company van.
• Must be able to lift up to 35 lbs. solo.
• May be required to walk/sit/stand/crawl/kneel for extended periods.
• Must have excellent customer service skills and excellent written/verbal communication skills.
• Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily) and Windows.