Service Supply Chain Planning and Procurement Analyst

We are looking for an experienced Supply Chain / Materials Planning professional to support daily supply execution, backlog management, procurement, inventory planning, and OEM/vendor coordination for a high-volume technology environment.

The ideal candidate will have strong experience in supply planning, purchase order management, materials management, inventory control, OEM/vendor management, and cross-functional coordination
. This role requires someone who can proactively identify supply risks, resolve shortages, and ensure product demand is fulfilled on time.

• Manage daily customer backlog and provide accurate recovery dates based on supply plans and OEM commitments.
• Review weekly new-buy and repair supply requirements by analyzing output from supply-planning systems.
• Create and manage purchase orders while working closely with OEMs to expedite supply during demand increases or within lead-time constraints.
• Maintain planning parameters in supply-planning systems to support accurate weekly planning and execution.
• Publish weekly Master Production Schedules (MPS) to multiple OEMs.
• Proactively monitor material availability, inventory levels, and potential supply constraints across the supply chain.
• Identify and resolve material shortages, backlogs, labor constraints, and other potential schedule interruptions.
• Monitor key inventory and supply-chain performance metrics while ensuring compliance with material requirements.
• Partner with downstream customers and internal stakeholders to provide a high level of service and responsiveness.
• Work cross-functionally with planning, warehouse, operations, procurement, finance, and other internal teams to fulfill product demand.
• Communicate directly with vendors and key stakeholders regarding supply risks, product issues, and potential delivery impacts.
• Resolve shipping, scheduling, and supply-related issues while supporting business plans and forecasts for assigned product lines.
• Manage the complete PO lifecycle
  , including PO creation, past-due management, PO takeovers, price updates, and quantity changes.
• Monitor and resolve SEMS (warehouse-to-buyer escalation management tool) tickets within required timelines.
• Investigate and resolve invoice discrepancies in coordination with vendors and internal finance teams.
• Drive backlog-management activities, including Wrike pack/part-wash requests, substitution requests, and warehouse PO receipt escalations
  .
• Manage RC inventory levels and collaborate with RC warehouse and planning teams to maintain operational efficiency.
• Coordinate order processing for OEM and broker component sales, ensuring orders are accurately received, tracked, and executed.

• 5+ years of experience in Supply Chain, Materials Planning, Procurement, Operations Planning, or related functions
  .
• Strong experience with supply planning, inventory management, and materials planning
  .
• Hands-on experience managing Purchase Orders and the complete PO lifecycle
  .
• Experience working with OEMs, suppliers, vendors, warehouses, and downstream customers
  .
• Strong understanding of Master Production Scheduling (MPS), demand/supply planning, and lead-time management
  .
• Experience managing supply shortages, backlogs, past-due POs, and delivery escalations.
• Strong analytical and problem-solving skills with the ability to interpret supply-planning data.
• Excellent communication and stakeholder-management skills.
• Ability to work effectively across multiple teams in a fast-paced, high-volume environment.
• Experience with supply-chain planning systems, ERP/procurement platforms, or similar enterprise tools.
• Proficiency with tools such as Excel and workflow/ticketing platforms
  ; experience with Wrike or similar tools is a plus.

• Experience supporting technology, electronics, hardware, or aftermarket/repair supply chains
  .
• Experience working with Apple Care, repair operations, OEM supply chains, or similar environments is a plus.
• Experience with inventory optimization, supply recovery, and vendor expediting.
• Strong understanding of supply-chain KPIs, inventory metrics, and operational performance.

• Strong ownership and attention to detail
• Ability to proactively identify and mitigate supply risks
• Excellent vendor and stakeholder communication skills
• Strong analytical and decision-making abilities
• Ability to manage multiple priorities and escalations simultaneously
• A collaborative, solutions-oriented approach to supply-chain challenges