Operations Manager - Santa Clara University

Bon Appetit

Salary: $135,000 - $140,000 / year

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes.

We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

At the direction of the RVP, the Operations Manager provides support in planning, evaluating, implementing, and reporting on departmental operations for a large multi-unit account at Santa Clara University. The account includes breakfast, lunch, dinner, after-hours service, catering, and athletic concessions, supported by 20 managers and 130+ union employees. The role is primarily Monday–Friday with some evenings and weekends. The Operations Manager assists with oversight of business activities, strategic planning, program administration, and serves as a departmental liaison to customers.

• Leads and supports departmental operations, including planning, directing, evaluating, and supervising assigned units and management staff.
• Provides fiscal oversight, prepares financial reports, and drives cost-control initiatives for labor and materials.
• Contributes to the development of short- and long-term departmental goals and integrated strategic plans.
• Advises on University-wide programs, initiatives, and policy development affecting the Company.
• Coordinates cross-departmental activities at the direction of the RVP to ensure operational alignment.
• Monitors processes, compliance, and internal controls; provides reporting and improvement recommendations.
• Stays current on industry developments and participates in professional development.
• Serves on committees and user groups as requested.

• Four-year college degree.
• Five to ten years of progressive POM management and leadership experience with proven cost-containment results in a large, complex organization.
• Experience in a college or university facility required.
• Strong leadership, communication, and planning skills with the ability to understand interconnected operating units.
• Strong business acumen and interpersonal skills with a high customer-service focus.
• Public speaking ability.
• Ability to multi-task, set priorities, and remain organized in a fast-paced environment.
• Demonstrates initiative, responsibility, flexibility, and leadership.

Bon Appetit is a member of Compass Group USA.

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• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely,  () or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug-free workplace.

Req : 1486954

Bon Appetit

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