Parking & Transportation Services Shift Supervisor

Position Title:

Parking & Transportation Services Shift Supervisor

Regular

$33.94 to $40.72 per hour;
Compensation will be based on education, experience, skills relevant to the role, and internal equity.

Hourly

Employment will commence after January 1, 2026 in alignment with budget timelines.

As part of the Division of Student Life, Parking and Transportation Services (P&T&S) collaborates across campus departments to support a diverse and inclusive University community in a manner that fosters safety and belonging, and that encourages student learning and success. P&T&S staff are collaborative partners in implementing Santa Clara's Jesuit commitment to cura personalis with all members of our community, particularly with regard to the holistic formation of our students.

Under the leadership and direction of the Assistant Director of Parking & Transportation Services, the Shift Supervisor oversees daily field operations and main entrance kiosk activity. The Shift Supervisor monitors parking and transportation activities and conditions; proactively plans safety solutions, crime deterrence and service requirements; ensures parking lots and structures are well-maintained, maintains inventory of parking and transportation services equipment, supports the set up of large and small-scale events, and recruits, trains and evaluates personnel.

The Shift Supervisor leads and manages others in a team environment.

Candidates must: skills in working as part of a diverse team; skills in establishing and maintaining cooperative working relationships with department members, neighboring agencies, and the campus community; a strong commitment to cultural, gender, racial, and other aspects of diversity; ethics and integrity; and a strong understanding of and commitment to community-oriented service and safety.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Maintains familiarity with the department mission, strategic plans and goals and objectives and ensures that shift planning, service and response activities are aligned with these guiding statements.
• Maintains familiarization with university activities, meetings and events, in particular, events of university importance and proactively plans to support them in a timely manner.
• Provides active leadership, direction and role modeling for the conduct and activities of those supervised.
• Communicates through daily conversations and emails and schedules training activity requirements and performance expectations of those supervised, including compliance with University and department policies, procedures, directives and rules.
• Engages in cross-training in the P&T&S office to support busy periods throughout the year.
• Briefs those supervised on policies and procedures related to citing vehicles in violation of the University Parking Rules & Regulations.
• Monitors parking and traffic throughout campus properties.
• Evaluates the performance of those supervised by communicating feedback in a timely manner, both informally and formally, as circumstances indicate.
• Handles discipline in an appropriate manner.

• Provides leadership,management and director tothose supervised.
• Gathers information on daily activities; prepares work assignments, and directs personnel as appropriate.
• Patrols parking and traffic locations on foot and by vehicle including walking through various facilities.
• Responds to routine calls for service, assists field personnel or takes over incident management when necessary.
• Writes incident reports and supervises the documentation of incidents by those supervised.
• Receives, evaluates and directs the response to a variety of non-routine requests for service from faculty, staff, students and guests.
• Completes probationary and yearly performance planning evaluations for those supervised.
• Supervises personnel assigned to special events and as needed, prepares operational orders for the same.
• Supervises contract personnel assigned to special…