Director, Customer Engineering

Location:

Santa Clara, CA (HQ) 3 days per week

Eightfold is a global leader in an AI-native enterprise talent platform , trusted by the world’s largest & most respected Fortune 500 organizations. Our platform is built from the ground up, operating at scale across Azure and AWS, deployed in multiple regions globally, including IL4-compliant environments for the US Government, supporting users in 100+ countries and 30+ languages. Today, Eightfold is at the forefront of agentic AI, delivering intelligent agents that actively drive outcomes across hiring and talent workflows, while much of the industry is still experimenting with prototypes.

Backed by over $410M in funding and valued at $2B+, we are defining the next era of agentic talent systems. What sets Eightfold apart is not just the technology & our mission, but the team behind it. We are a deeply technical, execution-driven organization that values ownership, collaboration, and high standards. Our engineers, product leaders, and go-to-market teams work closely together — in person and across functions — to build systems that scale in the real world.

If you’re excited to work on hard problems, move with urgency, raise the bar every day, and help build agentic systems that transform how the world works, Eightfold is the place to do it.

We are looking for a Director to lead and scale a high-impact global team responsible for delivering value to some of Eightfold’s most strategic enterprise customers. This is a leadership role at the intersection of technology, customer success, and business transformation. You will define and drive the strategy for customer engineering, solution delivery, elevate execution standards, and build a world-class team of customer engineers.

Beyond execution, you will serve as a thought partner to customers and internal leadership, influencing product direction, shaping deployment best practices, and ensuring Eightfold delivers measurable business outcomes at scale.

Define the vision, operating model, and growth strategy for the Customer Engineering , Product Solutions and Support functions. Build, scale, and lead a high-performing global team; drive hiring, capability building, and leadership development. Establish a culture of ownership, technical excellence, and customer obsession.

Own end-to-end delivery outcomes for large enterprise accounts, including implementations, expansions, and ongoing optimization. Partner with senior customer stakeholders as a trusted advisor, driving adoption and long-term value realization. Lead executive-level escalations and ensure strong governance across complex deployments.

Set the bar for solution architecture, integration strategy, and technical design across ATS, HRIS, and ecosystem platforms. Guide teams on complex implementations involving APIs, data models, and enterprise-scale integrations. Drive standardization through reusable frameworks, accelerators, and best practices.

Partner closely with Product, Engineering, Customer Growth, and Sales to align on roadmap, customer needs, and delivery priorities. Act as the voice of the customer, influencing product innovation and go-to-market strategy. Contribute to global initiatives, including AI-driven frameworks and solution evolution.

Establish metrics-driven execution: delivery health, customer satisfaction, adoption, and team productivity. Drive capacity planning, forecasting, and resource optimization across regions. Continuously improve delivery processes to enable scalability and predictability.

• 10–15+ years of…