Communications Operations Specialist

Communications Operations Specialist

Location: Santa Clara, CA or Remote USA

Duration: 12 Months

Pay Range: $45/hr -$55/hr on W2 (DOE)

Job Description: We are seeking a data-driven storyteller to join our Global Communications team as a Communications Operations Specialist (Contractor). This role is the analytical engine of our team, responsible for measuring the impact of our work and translating complex data into a compelling narrative of success. If you have an affinity for building beautiful presentations, a deep expertise in media analysis tools, and a passion for letting the data tell the story, this role is for you.

You will be the central point for all communications metrics, highlighting the amazing work the team delivers and helping to shape our future strategy.

• Own and deliver weekly, monthly, and quarterly communications performance reports to leadership, key stakeholders, and the wider team.
• Manage our suite of media analysis and monitoring tools, ensuring data integrity and serving as the team’s subject matter expert.
• Track, analyze, and report on key performance indicators including Share of Voice (SOV), message pull-through, sentiment, key media placements, and executive visibility.
• Create compelling, visually-driven presentations and dashboards that transform raw metrics into a clear and powerful story of the team’s impact and value.
• Collaborate with regional and functional communications leads to ensure consistent metric tracking and reporting across all team activities and campaigns.

• 5 – 7 years of proven experience in media metrics and reporting within a corporate PR organization or PR agency setting.
• Proficiency in G‑Suite, Cision PR Newswire, and other media monitoring tools.
• Strong analytical skills and the ability to interpret and present complex data effectively.
• Excellent written and verbal communication skills.
• Detail‑oriented and capable of managing multiple projects simultaneously.
• Familiarity with emerging trends and best practices in media analytics and monitoring.
• Work closely with internal teams to ensure accurate and timely distribution of media reports and insights.
• Contribute to the development and enhancement of media monitoring strategies and processes.

• Collaborate with external agencies to understand media metrics and develop strategies to achieve communication goals.
• Utilize media monitoring tools to track and analyze media coverage and sentiment.
• Gather and analyze media metrics, including reach, impressions, and engagement across various channels.
• Collaborate with the communications team to develop comprehensive reports that provide insights into media performance and impact.
• Maintain a strong understanding of media coverage and industry trends to inform strategic communication efforts.
• Manage and optimize media data using G‑Suite, Cision Brandwatch, PR Newswire, and other relevant platforms.

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.