Service Engineer

Expected Salary Range: $110,000 to $140,000 per year

Shift Availability:

Full-time, Tuesday–Saturday, 12:00 PM–8:30 PM, with required on-call availability on Sundays and Mondays for instrument troubleshooting and service repairs as needed.

About the Company

Vibrant Wellness is a leading healthcare and testing company dedicated to advancing personalized medicine through innovative diagnostic solutions. Our mission is to empower healthcare providers and patients with accurate, comprehensive testing that drives meaningful health outcomes. With a focus on wellness and innovation, we are committed to developing cutting-edge technologies that transform clinical diagnostics.

Our Vision

At Vibrant Wellness, our vision is to empower healthcare providers and patients with actionable insights that drive better health outcomes. By integrating cutting-edge science, automation, and analytics, we aim to redefine preventive and personalized medicine.

About the Role

We are seeking a highly skilled and motivated Mass Spectrometry Service Engineer to join our clinical diagnostics laboratory in Santa Clara, CA. In this role, you will be responsible for ensuring the optimal performance, reliability, and uptime of our mass spectrometry systems.

The Mass Spectrometry Service Engineer will manage instrument service tickets, perform preventive maintenance, troubleshoot complex hardware and system issues, coordinate repairs, and maintain accurate service documentation. This role requires hands-on experience servicing LC-MS/MS, GC-MS/MS, and ICP-MS systems, along with the ability to provide on-call support for service repairs as needed.

Experience servicing instruments from Agilent, Shimadzu, Waters, or Perkin Elmer is highly preferred.

Key Responsibilities

• Perform on-site calibration, validation, repair, and maintenance of analytical instruments, with a primary focus on mass spectrometry systems.
• Manage and prioritize approximately 40 to 50 mass spectrometry instrument service tickets on a regular basis.
• Perform preventive cleaning, shutdown, and maintenance of mass spectrometry instruments to minimize downtime and maintain instrument readiness.
• Troubleshoot complex hardware, instrument, and system issues affecting mass spectrometry performance.
• Coordinate with vendors and external service technicians for advanced troubleshooting and repairs when needed.
• Maintain comprehensive and up-to-date documentation of all maintenance, repair, calibration, and service activities.
• Maintain accurate service logs and provide clear updates on open issues, instrument status, and repair activities.
• Collaborate with laboratory operations, R&D, and quality assurance teams to ensure reliable instrument functionality.
• Support compliance with applicable CLIA, CAP, quality control, and laboratory documentation requirements.
• Stay current with emerging technologies and developments related to mass spectrometry instrumentation.

Skills

Required:

• Extensive hands-on experience with mass spectrometry instrumentation.
• Proven ability to perform calibration, validation, repair, preventive maintenance, and troubleshooting of analytical instruments.
• Hands-on service experience with LC-MS/MS, GC-MS/MS, and ICP-MS systems.
• Strong expertise in hardware troubleshooting and diagnosing complex analytical instrument issues.
• Strong understanding of mass spectrometry principles and instrumentation.
• Ability to manage and prioritize multiple instrument service tickets in a fast-paced laboratory environment.
• Strong documentation skills, including accurately tracking and communicating instrument issues, repairs, and maintenance activities.
• Excellent problem-solving skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to provide on-call support for service repairs as needed.

Highly Preferred:

• Hands-on experience servicing, maintaining, repairing, and troubleshooting mass spectrometry instruments from Agilent, Shimadzu, Waters, or Perkin Elmer.

Preferred:

• Background in clinical diagnostics or a related life sciences environment.
• Experience working in a CLIA-certified laboratory.
• Familiarity with quality control systems and laboratory documentation requirements.

Qualifications & Requirements

• Bachelor’s degree in Engineering, Chemistry, Biomedical Sciences, or a related field.
• Minimum 5 years of experience performing calibration, validation, repair, and maintenance of analytical instruments.
• Extensive hands-on experience servicing mass spectrometry systems.
• Demonstrated expertise in analytical…