Retail Optician

Job Details

• Job Title:
  
  Retail Optician
• Client:
  Japanese Retail Company
• Working
  
  Location:
  
  Santa Clara, CA
• Working style:
  On-site
• Employment Type:
  
  Full-time
• Salary: DOE (approximately $23-26 per hr)

• Ensure customer happiness with stellar customer service and demonstrate a high level of professionalism
• Address customer needs promptly and in a friendly manner, while actively seeking to understand their concerns, requests, and expectations.
• Understand and handle customer complaints regarding products, services, sales, or other matters with honesty and integrity, while taking initiative to find appropriate resolution.
• Ensure speed, efficiency, and accuracy in creating eyewear products
• Foster a warm, vibrant, and friendly atmosphere by being a supportive and compassionate team member
• Eye exam pre‑testing
• Actively participate in-store staff meetings to improve customer service, store operations, and sales goals.
• Provide appropriate training and support to less‑experienced team members, and be a leader in demonstrating an exemplary work ethic.
• Adjust, fit, and assemble eyeglasses to suit each customer's unique preferences.
• Build team commitment to high standards of service, exceed customer expectations, and lead by example.

• High school or equivalent (G.E.D) education
• ABO Certification preferred
• One year of retail experience
• Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends, and holidays.
• Strong communication skills (verbal & written), including strong relationship‑building skills.
• Ability to adjust priorities and manage time wisely in a fast‑paced environment
• Ability to be on your feet most of the day or moving on the sales floor or stock room