Sr. Manager, Service Sales Enablement

## About this opportunity

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
** Job Function:
** Sales Enablement
** Job Sub Function:
** Multi-Family Sales Enablement
** Job Category:
** People Leader
** All Job Posting Locations:
** Cincinnati, Ohio, United States of America, Santa Clara, California, United States of America
*
* Job Description:

** Johnson & Johnson is recruiting for a  
** Sr. Manager, Service Sales Enablement
** to join our Med Tech Surgery business located at our Santa Clara, CA site with an alternate location of our Cincinnati, OH site.#Li-Remote
** About Med Tech
** Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at
** Position Summary
** The Sr. Manager, Service Sales Enablement & Operations is responsible for building and operating the commercial engine that supports OTTAVA service sales. This role owns the service sales operating model, CRM and system requirements, commercial workflows, forecasting methodology, KPI infrastructure, dashboards, training, onboarding, governance, and continuous improvement.

The role serves as the bridge between service portfolio strategy and field execution. Service Marketing defines what the organization sells, the value proposition, pricing strategy, and market positioning. The Sr. Manager, Service Sales Enablement & Operations defines how the organization operationalizes, tracks, enables, and scales the selling motion. The Manager, Service Sales - North America owns field execution and commercial outcomes.
** Key Responsibilities
**** 1. Service Sales Operating Model and Governance
** Design, document, and maintain the end-to-end service sales operating model, including roles, decision rights, handoffs, governance, escalation pathways, and engagement points across the customer lifecycle.

Establish standard operating procedures for point-of-sale support, warranty conversion, renewals, upsell, forecasting, account coordination, exception management, and customer escalation.

Create operating cadences, governance forums, process controls, and accountability mechanisms that promote consistent execution.

Continuously improve the operating model using performance results, field feedback, customer insights, and changing business requirements.
** 2. Systems, Data, and Commercial Workflows
** Own business requirements and workflow alignment across CRM, installed-base records, warranty and entitlement data, quoting, contracting, invoicing, renewal tracking, and reporting.

Define data ownership, required fields, system handoffs, controls, and data-quality standards.

Partner with IT and Commercial Operations to identify gaps, prioritize enhancements, test solutions, support deployment, and drive adoption.

Ensure systems provide reliable visibility to installed base, warranty milestones, contract status, pipeline, renewals, customer risk, and performance.
** 3. Sales Enablement and Capability Building
** Create and maintain service sales playbooks, process guides, templates, talk tracks, FAQs, competitive-use guidance, objection-handling resources, and execution tools.

Design onboarding, training, and certification pathways for Service Sales, capital sellers, Renewal Specialists, and Customer Success Managers.

Translate Service Marketing portfolio strategy, approved messaging, pricing, and customer materials into practical field execution tools and learning experiences.

Measure enablement adoption and effectiveness and improve content based on feedback and performance outcomes.
** 4. KPI, Reporting, and Forecasting Infrastructure
** Define shared operational KPI…