EDA Customer Success Manager

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Keysight is a leading provider of Electronic Design Automation (EDA) software used by communications and semiconductor manufacturers, chip designers, and R&D organizations around the world. Our portfolio, including ADS, RFPro, System Vue, IC-CAP, and other advanced solutions, helps engineers model, simulate, and optimize increasingly complex electronic designs. Keysight’s EDA experts work alongside customers to solve demanding technical challenges, accelerate innovation, and bring breakthrough technologies to market with greater confidence.

As an EDA Customer Success Manager
, you will serve as the technical and strategic partner for a select portfolio of Keysight’s largest enterprise customers. You will develop a deep understanding of each customer’s design environment, technical priorities, and business objectives, then lead a coordinated customer‑success strategy that expands adoption and makes Keysight solutions an integral part of their design workflows.

You will own the technical customer relationship across engineering teams and senior technical leaders, working closely with account managers, solutions engineers, services, support, and product experts. You will lead technical review meetings, adoption programs, customer training, design‑flow initiatives, evaluations, and new‑product introductions. You will also help customers overcome technical barriers while bringing their requirements, product feedback, and emerging needs back into Keysight.

Success in this role means helping customers realize measurable value from their Keysight investment through stronger design workflows, increased software usage, successful adoption of new capabilities, and lasting technical partnerships that support retention and expansion.

This is an opportunity for an accomplished EDA professional who wants to combine deep technical expertise with customer leadership, business insight, and program ownership. You will do more than support software: you will help influence how leading engineering organizations solve complex design challenges while shaping the future of Keysight’s software strategy.

• Develop and lead technical customer-success plans that align Keysight’s EDA solutions with each customer’s design workflows, engineering priorities, and business objectives.
• Build trusted relationships with engineers, senior technical leaders, and executive stakeholders across strategic enterprise accounts.
• Drive software adoption through a regular cadence of technical training, lunch-and-learns, office hours, workshops, and other customer‑engagement programs.
• Increase license utilization by helping customers fully use their base subscription capacity and, where appropriate, expand their use of available peak or extension license pools.
• Make Keysight solutions an integral part of customers’ approved design flows by identifying technical gaps, overcoming resistance to change, and guiding the adoption of new tools, workflows, and capabilities.
• Maintain deep knowledge of Keysight’s EDA portfolio and provide…