Global Security Operations Center; GSOC Manager

Job Description

Join Garda World as a Global Security Operations Center Manager! As the full-time Global Security Operations Center (GSOC) Manager, you’ll be at the forefront of security operations, driving excellence in monitoring, emergency management, and strategic decision-making at a state-of-the-art GSOC, leading a team of skilled analysts and ensuring our clients’ safety through cutting-edge technology, proactive intelligence, and rapid response to security incidents.

You will collaborate across teams, implement innovative processes, and foster a culture of continuous improvement while ensuring the highest standards of client satisfaction and operational efficiency.

If you thrive in a fast-paced, high-stakes environment, enjoy leading teams, and are passionate about leveraging technology and intelligence to keep people and assets safe, this is the role for you. Step in, lead with integrity, and make an impact in contract security services every day.

• Competitive Salary: $ per year
• Work Site
  
  Location:
  
  Santa Clara, CA (On-site Daily)
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth: Career growth opportunities at Garda World

• Oversee daily operations of the GSOC, ensuring efficient monitoring and response to security incidents.
• Lead a team of security analysts in gathering, analyzing, and disseminating intelligence to support proactive decision-making.
• Develop and implement emergency management protocols and procedures to enhance crisis response capabilities.
• Collaborate with cross-functional teams to integrate intelligence into business operations and strategic planning.
• Maintain cutting-edge technology and systems to support security operations and intelligence analysis.
• Conduct regular training and exercises to prepare staff for emergency situations.
• Foster a culture of continuous improvement and innovation within the GSOC team.
• Perform other duties as assigned.

• Authorized to work in the United States
• Must possess a valid driver’s license and maintain a driving record that meets company vehicle and insurance eligibility standards.
• Minimum of 4 years’ experience in a GSOC environment, including multiple years in a GSOC Lead or Manager role.
• Extensive knowledge and hands-on experience with access control platforms, video management systems, and incident management software.
• Proven ability to manage complex projects involving people, processes, and technology.
• Proficient with the latest GSOC tools and technologies

• Strong analytical and problem-solving skills, with a focus on driving continuous improvement.
• Exceptional communication skills, both written and verbal, with the ability to present effectively to diverse audiences.
• Demonstrated expertise in developing, implementing, and managing control center programs.
• Experience gathering and analyzing data to generate actionable metrics that support positive change.
• Ability to navigate and manage change and conflict effectively.
• Skilled in crisis management, providing front-line leadership in high-pressure situations.
• Experienced in leading and motivating cross-functional teams.
• Dependable team player with strong business acumen, enthusiasm, and a positive attitude.
• Maintains a high level of integrity and work ethic.

Garda World:
Make the World a Safer Place

In the United States, Garda World Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

Garda World Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of Garda World Security Services to provide equal employment opportunities to all…