Distinguished Engineer – Developer Productivity

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Are you passionate about developer velocity and happiness?

• The Developer Productivity team at Service Now is responsible for building, evolving and operating Service Now’s end‑end development pipeline.

• As a Distinguished Engineer with the Developer Productivity group, you will be responsible for driving key initiatives that go across all Service Now development teams and significantly affect our development speed and quality and developer happiness.

• This is an opportunity to help drive CI/CD across an extremely large codebase, leveraging AI at every stage. This is a challenging role working across the company to enable CI/CD transformation.

• You will provide technical leadership and be able to coach and mentor other software engineers in different methodologies.

• You will provide deep technical influence on the performance and reliability of Service Now’s CI/CD pipeline.

• You will provide perspective on leading industry CI/CD trends, recommendations on new and emerging technologies, and are able to resolve complex technical problems.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI's potential impact on the function or industry.

• 10+ years software development experience including:

• Deep passion for developer productivity and happiness

• Expert level understanding of best practices for modern CI/CD across all layers of the stack – server backend, web UI and mobile, building and consuming LLMs

• Expert level understanding of Jenkins, Git Hub and related technologies

• Expert level understanding of Java and Java Script

• Expert level understanding of the testing pyramid and modern test automation strategies and technologies for all layers of the stack

• Deep understanding and interest in modern code and testing AI assistance technologies such as Windsurf, Claude Code, Copilot

• Deep experience in driving performance and reliability initiatives

• Deep experience with the top cloud providers including AWS

• Demonstrated success driving CI/CD transformation of large codebases

• Demonstrated success driving improved developer velocity, quality and happiness

• Experience working with containers and Kubernetes

• Expert ability to influence and work across a large number of development teams with differing requirements

• Ability to identify and reduce developer friction at every development stage

• Ability to evaluate 3rd party technologies and vendors

• Ability to present and influence senior executives

JV20

For positions in this location, we offer a base pay of $250,200 - $437,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office)…