Software Engineer, Backend Developer, Senior Developer

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

• Develop software features and components under the direction of senior engineers; take ownership of well-defined, scoped tasks
• Write clean, maintainable code with comprehensive unit tests; follow established coding standards and best practices
• Contribute to the implementation of AI-native features, including prompt design assistance, API integration, and basic evaluation
• Work with assigned features from design through development, testing, and deployment with guidance from teammates
• Troubleshoot and debug issues in development and staging environments; elevate complex issues to senior engineers
• Follow secure coding practices, including responsible handling of customer data and AI safety considerations
• Participate in code reviews and actively incorporate feedback from senior engineers
• Learn and apply CI/CD practices; contribute to automated testing and deployment pipelines

• Learn from code reviews, pair programming, and mentorship from senior engineers
• Ask clarifying questions and seek guidance when encountering unfamiliar technical challenges
• Actively participate in team discussions, design reviews, and sprint planning
• Communicate clearly about progress, blockers, and technical challenges
• Participate in knowledge-sharing sessions and team learning opportunities
• Support junior teammates and newer developers by sharing what you've learned
• Take initiative to understand the broader system and how your work fits into the product

• Participate in customer issue triage and bug fixing under supervision
• Assist senior engineers in troubleshooting customer-reported issues and understanding root causes
• Contribute to customer documentation and internal knowledge bases
• Learn from customer issues and help identify patterns that could prevent future problems
• Handle support tickets for issues in your area with guidance from teammates
• Communicate respectfully and professionally with customers and internal teams
• Seek to understand customer needs and how they use the application

Bachelor's degree in computer science, engineering, or related field (or equivalent practical experience)

2-5years of professional software development experience

Understanding of fundamental software engineering concepts: version control, testing, debugging

Basic knowledge of relational databases and SQL

Familiarity with RESTful APIs and modern web services

Strong problem-solving skills and ability to learn quickly from feedback

Good communication skills and ability to work collaboratively with a team

Understanding of AI/ML concepts; hands-on experience with LLMs or AI APIs a plus

Prior experience or coursework with Service Now platform is a plus

Experience with Agile development methodologies is a plus

Ability to take direction, ask for help when needed, and work independently on assigned tasks

Passion for software quality, testing, and continuous learning

We approach our distributed world of work with flexibility and trust. Work personas…