Principal Data Platform Software Engineer; RaptorDB

• Full-time
• Employee Type:
  Regular
• Region: AMS - North America and Canada
• Work Persona:
  Flexible

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

About RaptorDB Operations

RaptorDB Operations owns the tooling, and operational excellence that safely deploys, manages, and operates RaptorDB databases across Service Now's global data centers and public cloud providers. Our team delivers mission-critical solutions that enable reliable service for millions of Service Now customers at massive scale.

We partner closely with RaptorDB development team, infrastructure automation, systems engineering, security, and customer support teams to architect and implement database operations that meet rigorous standards for uptime, performance, and resilience.

Role Overview

As a Principal Data Platform Software Engineer, you take part in architecting solutions for operating RaptorDB  will take part in setting technical directions for database deployment strategies, lead cross functional design sessions and establish best practices across teams. This role combines hands-on engineering excellence with technical leadership, bridging on-premise technologies, cloud-native architecture, infrastructure automation, and operational resilience.

What you get to do in this role

• Participate in architecting and designing solutions for RaptorDB deployment, operations, and resilience across Service Now's hybrid infrastructure (datacenters and public cloud providers).
• Collaborate across organizational boundaries to evolve backup, restore, replication, and failover systems that integrate with broader database reliability and scalability efforts across the platform.
• Drive adoption of cloud-native technologies (e.g., Kubernetes, Cloud-Native PostgreSQL) and establish reference architectures that balance operational simplicity with business requirements.
• Develop high-quality, clean, and maintainable code that enforces best practices in software architecture, automated testing, code reviews, and deployment pipelines.
• Collaborate with Architects across teams, RaptorDB development, infrastructure automation, systems engineering, and security teams to ensure database operations are secure, performant, and resilient across all environments.
• Lead performance analysis and optimization initiatives, including backup and restore times, recovery time objectives (RTO), and resource utilization across the fleet.
• Respond to urgent production incidents and provide expert guidance on database operations challenges to customer-facing and internal teams.
• Build and maintain institutional knowledge through documentation, runbooks, and architectural decision records that enable the team to scale.

To be successful in this role you have

• Skilled in applying AI-assisted tools to enhance productivity across design, analytics, and software development while adhering to governance and best practices.
• Experience in working across organizations co-architecting and co-designing holistic solutions.
• Track record of helping with setting technical direction, making architectural decisions under uncertainty in a highly collaborative…