Sr Software Engineer Job Santa Clara area,California USA,Software Development

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description About the Team:

The engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, AI-powered software products that elevate how organizations work. We value clean architecture, intuitive user experiences, and a culture of continuous improvement. Every engineer here plays a key role in shaping the quality and reliability of our products.

What you get to do in this role:

Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery.
Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs.
Contribute to the design and implementation of new products and features while enhancing existing product capabilities.
Integrate automated testing into development workflows to ensure consistent quality across releases.
Participate in design and code reviews, ensuring best practices in performance, maintainability, and testability.
Develop comprehensive test strategies covering functional, regression, integration, and performance aspects.
Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality.
Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team.

Qualifications To be successful in this role you have:

Experience applying critical thinking to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Bachelor's degree or higher in Computer Science, Computer Engineering, or related field
5-8 years of experience in software engineering, with a track record of delivering high-quality products.
1+ year of practical experience with AI/ML-powered features, agentic systems, or LLM-based tooling
Experience with modern front-end frameworks such as Angular and/or React.
Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization.
Experience with REST/API-driven development and integration patterns
Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines.
Strong debugging and problem-solving skills in complex, distributed systems
Ability to troubleshoot complex systems and optimize performance across the stack.
Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency.
Exposure to AI-native development tools (e.g., Claude Code, Cursor, Copilot)
Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems.

For positions in this location, we offer a base pay of $143,200 - $193,300, plus equity (when applicable), variable/incentive compensation…