Software Engineer - Federal

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

* This position is not eligible for employment-based sponsorship
Job Description

Join the CCM (Cloud Cost Management) engineering team in Service Now’s IT Asset Management suite!

As a member of the CCM Engineering team, you’ll be working on cutting-edge Service Now AI platform to build help AI natives apps, helping customers understand and optimize their public cloud infrastructure.

If you’re a self-motivated, quick learner, who’s up for taking on extreme challenges, and passionate about cloud, the Cloud Cost Management (CCM) team is a perfect fit for you!

What you get to do in this role:

• Build high-quality, clean, scalableand reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the productowners to understand detailed requirements and own your codefrom design, implementation, test automation and delivery of high-quality product to ourusers.
• Design software that is simple touse to allow customers toextend and customize the functionality to meet their specific needs
• Design and ship agentic and GenAI features that turn product workflows into LLM-driven experiences, with tool use, guardrails, evals, and monitoring built in from day one.
• Help design and implement new products and features while also enhancing the existing product suite

Qualifications
* This position is not eligible for employment-based sponsorship*

To be successful in this role you have:

• Bachelors (w/ 3-5 years of experience), or Masters (w/ 2-3 years of experience) degreein Computer Science, or related Field
• 2+ years of experience with Java or asimilar OO language, Java Script / Type Script etc.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Hands on experience with LLMs (Anthropic, OpenAI), including prompting for analysis, generating code, and structured outputs
• In depth knowledge with data structures,algorithms, object-oriented design,design patterns, and performance/scale considerations
• Hands on knowledge of RDBMS/SQL.
• Exposure to any public cloud providers like AWS, Azure etc is added benefit.
• Passionate about Ai / Agentic AI , Building agents with evals, observability, and cost/latency tuning
• Preferred Experience /knowledge in Large data handling techs like Flink

For positions in this location, we offer a base pay of $125,700 - $194,800
, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and…