Principal Design Technologist, Design Systems & Applied AI

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Team & Role

This role is part of our Product Design team,which turns a deep understanding of our users and customers into product experiences they love. Our designers bringexpertiseacross design systems, visual design, interaction design, content design, and product design. At Service Now, design has an intentional seat at the table, and we partner with engineering and product management from the outset.

The Design Systems team creates the shared foundations that help Service Now teams deliver consistent, accessible, and high-quality product experiences. As Platform and the business units adopt AI-assisted ways of working, designers and front-end engineers need clear standards, practical examples, and reliable ways to check that those standards are being applied.

We'relooking for a Principal Design Technologist to make design-system standards easierto understand,test, and implement.

This roletranslatesdesign-system standards and design files intoclear specifications, design-owned coded reference components, validation tools, and implementation guidance. These resources show how an experience should look and behave before Engineering builds andmaintainsthe production implementation.

Across Design, this principal individual contributor will use deep design and web-developmentexpertiseto create coded explorations thatdemonstratethe intended experience, behavior, and quality of components and AI-enabled interactions. They will mentor product designers who use code to explore and communicate experience concepts and contribute practical insight to the development and adoption of AI-assisted design tools. The role leads throughexpertiseand influence. Product and Engineeringretainownership of product strategy, technical architecture, production code, roadmaps, and delivery.

What you get to do in this role:

• Workwith Product Design, Product Management, and Engineering to set the direction for design-system tools and practices that improve quality and adoption across Platform and the business units.
• Create and maintain design-owned coded UI reference libraries basedondesign-system standards and source designs, including Figma where applicable.
  
  Use them todemonstratecomponentstates, interactions, responsive behavior, accessibility expectations, and use of design tokens. Engineering owns the productionofcomponentlibraries and their technical implementation.
• Evaluate and create AI-assisted tools that help teams find, apply, andcheckdesign-system guidance. Define practical ways to assess whether the tools are accurate, useful, understandable, and aligned with approved standards.
• Partner with front-end engineering teams toidentifyrecurring differences between approved designs and delivered experiences. Create design-side review and validation methods that surface issues earlier, and use what teams learn during implementation to improve shared standards, reference components, and guidance.
• Lead the adoption of AI tools across Design by evaluating emerging tools, setting responsible working practices, and providing playbooks,…