Software Engineer, Senior Developer, Backend Developer

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention.

Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description This role is for an engineer who is beginning their software engineering career and learning to build reliable, maintainable AI-native and cloud-native software. The IC2 engineer works on well-defined features and components with close guidance from senior engineers and tech leads. They focus on developing solid software engineering fundamentals, gaining hands-on experience with modern development practices, and learning to integrate AI/ML services into applications.

This role provides mentorship and opportunities to grow technical depth in Python, Java, JavaScript, and Service Now platform development while contributing meaningfully to the product.

Responsibility Area:
Software Development

• Develop software features and components under the direction of senior engineers; take ownership of well-defined, scoped tasks

• Write clean, maintainable code with comprehensive unit tests; follow established coding standards and best practices

• Contribute to the implementation of AI-native features, including prompt design assistance, API integration, and basic evaluation

• Work with assigned features from design through development, testing, and deployment with guidance from teammates

• Troubleshoot and debug issues in development and staging environments; escalate complex issues to senior engineers

• Follow secure coding practices, including responsible handling of customer data and AI safety considerations

• Participate in code reviews and actively incorporate feedback from senior engineers

• Learn and apply CI/CD practices; contribute to automated testing and deployment pipelines

Responsibility Area:
Service Now Platform Development

• Develop features and customizations on the Service Now platform under supervision

• Write Service Now workflows, business rules, and automation using JavaScript and Glide Script with guidance

• Build forms and dashboards on Service Now; learn data model design and query optimization techniques

• Contribute to Service Now plugin and app development following established patterns and best practices

• Learn Service Now APIs, web services, and integration patterns through hands-on implementation

• Participate in Service Now application maintenance and support for assigned features

• Seek to understand Service Now platform capabilities and how they apply to business problems

Responsibility Area:
Learning & Collaboration

• Learn from code reviews, pair programming, and mentorship from senior engineers

• Ask clarifying questions and seek guidance when encountering unfamiliar technical challenges

• Actively participate in team discussions, design reviews, and sprint planning

• Communicate clearly about progress, blockers, and technical challenges

• Participate in knowledge-sharing sessions and team learning opportunities

• Support junior teammates and newer developers by sharing what you've learned

• Take initiative to understand the broader system and how your work fits into the product

Responsibility Area:
Customer Support & Quality

• Participate in customer issue triage and bug fixing under supervision

• Assist…