Account Manager - Aerospace

4 days ago Be among the first 25 applicants

This range is provided by Amtec Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$55,000.00/yr - $75,000.00/yr

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ACCOUNT MANAGER

QUALIFICATIONS

• 2+ years of Customer Service/Operations experience in Aerospace manufacturing
• Working knowledge of Export Compliance Regulations is required
• Experience reviewing and interpreting aerospace purchase contracts and quotes
• AS degree or equivalent: BS/BA in a technical or business field highly desired

Job Summary

The Account Manager will actively lead and support the customer relationship through all transactions, support, troubleshooting, and overall voice of the customer. The Account Manager will ensure that all customers are provided with world class support through quick response time, clear and concise feedback, and an overall entrepreneurial spirit to ensure we exceed expectations and solve problems our competition are unable to solve.

Additionally, the Account Manager shall ensure that all customers are aware of our capabilities and desire to support the overall market.

Primary Responsibilities

• Accountable for daily and weekly bookings targets by customer and market segment to ensure monthly outlook commitments are met
• Autonomous – Manager and execute to all customer required actions including but not limited to:
  Quoting, PO receipt, RMA, OOR, portal, and other customer actions
• Manage and dispute customer scorecards to ensure delivery and quality scores align both internally and externally for all assigned customers
• No Silos – Attend daily BU and Production meetings to guarantee effective communication from both internal status and external communication are aligned
• Foster Teamwork – Manage and coordinate the resolution to all customer complaints and/or non-complaint purchase order issues
• Business Decisions Based on the Right Amount of Data – Gain/establish active knowledge of TA capabilities, process, and future plans to effectively communicate with our customers
• Draw People Together Cross Functionally – Provide guidance to and training of other employees as needed or directed
• Data Driven – Maintain, monitor, and correct ERP data to ensure data accuracy
• Fully trained in Export Compliance procedures and Technical Data restrictions
• Collective Sense of Purpose – Manage assigned accounts and assigned backup accounts during colleague PTO
• Employees' primary duties require him/her to use discretion and independent judgment

• Mid-Senior level

• Full-time

• Customer Service and Sales
• Aviation and Aerospace Component Manufacturing

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Medical insurance
Vision insurance
401(k)