Customer Service Representative

Join to apply for the Customer Service Representative role at Lamsco West, Inc.

6 days ago Be among the first 25 applicants.

Customer Service Representative - This role is responsible for managing day to day execution of strategic Aerospace accounts by supporting new part introduction, on-time execution, delivery and overall performance of new and existing awards. This role works closely with Operations to develop and sustain a Program/Account Management Process. The main point of contact for the designated customers and is responsible to ensure progress and provide daily updates on new and existing awards.

Works closely with Business Development, Engineering, Estimators and Operations to present new proposalsകളും recommend pricing, prepare industrialization plans and execute contracts.

• Main point of contact for designated customers.
• Build and maintain strong relationships with Customer’s points of contact.
• Processes quotations per customer requests.
• Provides Engineering with required documentation related to customer requests.
• Participates in contract review process and risk assessment mitigation for existing and new awards.
• Resolves conflicts and provides satisfactory solutions to customers in a timely manner.
• Maintains Customer Portals and utilizes EDI Systems to retrieve information and submit account information.
• Interfaces between the customer and estimating department to provide necessary RFQ information.
• Oversees product and service warranties to ensure customer/product resolution.
• Leads and finalizes customer’s questionnaires and surveys on time for designated accounts.
• Develops positive relationships with existing, new and target customers.
• Oversees compliance with regulatory or customer‑specific requirements (i.e., import/export, licenses, proprietary information, FAA, IC, etc.).
• Supports as necessary capture order entry.
• Additional duties, as assigned.

Any combination of education and experience providing the required skill and knowledge for successful job performance will be considered. Typical qualifications would be:

• Must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as gevolgd by 8 U.S.C. 1324b(a)(3) the International Traffic in Arms Regulations (ITAR).
• High energy, self‑motivated, self-started, team player and willingness to learn.
• Must have strong interpersonal skills working with internal and external customers.
• Hands‑on approach. Willing to “touch” parts to ensure execution. Leading by example.
• +1 year of experience preparing status updates, line of balance reports, progress updates and basic বলে industrialization plans.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to perform price comparisons that include percentage differences.
• Must be able, capable, and willing to troubleshoot and do problem solving to improve customer experience.
• Experience with an order entry software system.
• Ability to work in a high‑concentration and fast‑paced manufacturing environment.
• Preferred:
  Associate degree (A.A.) or equivalent from a two‑year college or technical school; or 3 to 5 years of related experience and/or training; or equivalent combination of education and experience.
• Works in a safe manner, uses proper PPE as required.
• Adheres to safety procedures.
• Follows health and safety instructions and any training that has been received.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Entry level

Full-time

Other

Aviation & Aerospace

Referrals increase your chances of interviewing at Lamsco West, Inc. by 2x.

Apply BELOW