Patient Services Representative

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This range is provided by Tri Source International LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$37,000.00/yr - $40,000.00/yr

TSI is one of the fastest-growing outsourcing companies worldwide with Contact Center operations throughout the US, Mexico, and Latin America and world headquarters in Valencia, CA. We are disrupting the world of outsourcing and benefit from our leadership position in an industry experiencing strong year-over-year growth.

TSI makes outsourcing simple so that our clients can focus on their core business and drive sales growth. TSI is the sales, customer service, and back-office support engine behind many top brands, products, and services. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our values:
Transparency, Passion, Giving Back, Results and Fun!

Our Contact Center is looking to build on our biggest strength: our teammates! We are searching for professional and compassionate patient services representatives with great communication skills. Must be bilingual in English and Spanish. Must have strong time management, willingness to learn, and a desire to have FUN  client's mission is to make healthcare better for everyone, especially for our seniors.

You will help their patients by educating them about their benefits and making sure they get the care they need easily. You would be a great fit for our team if you can combine superior listening and communication skills with a passion for helping people. We provide in-depth training and a pathway to success!

• Consistently use a professional, courteous approach to facilitate communication with patients, providers, and third-party intermediaries.
• Conduct client registration interviews, collect or confirm all necessary demographic, insurance, health, and financial information from customers at registration accurately entering it into the ESS.
• Schedule appointments and record reasons for visits on the patient notes in the scheduling software system.
• Inform patients of any preparation or special requirements for their appointments.
• Provide travel directions to patients when necessary.
• Verify coverage and benefits through the online process for each appointment.
• Identify clinical and financial criteria that require the involvement of the case management team or Benefits Specialist.
• Resolve clinical scheduling conflicts to accommodate the needs of all involved parties.
• Confirm patient payment sources utilizing online systems; accurately interpret financial cues; provide patient with payment plan information or consult with a team lead, universal benefits specialist, or coordinator as needed.
• Explain the Health Center fee schedule to all clients and collect fees based on client income.
• Identify deductibles, co-payments, and outstanding balances according to policy; communicate the amounts due to the patient and the payment expectations.
• Maintain annual goals for registration accuracy, call release status, call handle time, and average department call answer time.
• Translate or obtain language line assistance for clients and staff as requested.
• Follow established guidelines for the use and/or disclosure of protected health information. Report any breaches of HIPAA to the Privacy Officer (AVP of Quality, Education & Risk Management) immediately. Failure to comply may result in disciplinary action, up to and including termination.

• 1-3 years of customer service experience in a call center and/or healthcare environment.
• Superior listening skills.
• Must be able to work in a sitting position, use computer, and answer telephone.
• Strong sense of responsibility for providing a great customer experience.
• Detail-oriented and highly organized.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks and prioritize work.
• Basic computer skills, especially Microsoft Office Suite.
• Basic math skills (add/subtract/multiply/divide).
• Bilingual in Spanish/English (speaking required; reading and writing preferred).

$17.81/ hour

401(k) matching

Monthly bonuses

Great team work environment

Opportunities for advancement

Hiring now!

Greater Los Angeles. Our newly opened office is FWY close in Valencia, CA. Work to be conducted in our Valencia office.

Associate

Full-time

Customer Service

IT Services and IT Consulting

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