Consumer Services Coordinator

Consumer Services Coordinator - Job #962

North LA County Regional Center (NLACRC) offers an immediate career opportunity for Service Coordinators to work with a variety of age groups—from Early Start to Adult—with a critical need in the School Age group. Positions are bilingual and available in the Antelope Valley, Santa Clarita Valley, and Chatsworth locations.

$25.82/hr – $36.50/hr

Provides information, advocacy, and service arrangement for consumers and families.

• Participate in the development of program plans for individuals; monitor and evaluate these plans and revise them as necessary.
• Identify and coordinate services for individuals and their families.
• Complete documentation, forms, and reports in accordance with regulations and NLACRC policies and procedures.
• Advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfortable working in underserved and non‑traditional office settings to meet community needs.
• Rotate officer‑of‑the‑day duties with other Service Coordinators; assist co‑workers with special projects and unique situations; provide case coverage as needed; and provide emergency on‑call services when required.

Service coordination is a community‑based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out‑of‑office meetings required. Valid California Driver’s License and reliable transportation, or acceptable substitute, required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Bachelor’s degree in psychology, social work, sociology, or a related human services field and two years of related experience. A Master’s degree in a related subject may be substituted for experience.

Understanding of family systems and appreciation for person‑centered planning and thinking; empowering individuals to achieve their goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook.

• Health Insurance – NLACRC pays the full cost of coverage for certain medical plans for employee only; provides generous contribution to additional employee‑selected plans.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents; offers a Dental PPO plan with a low employee monthly contribution.
• Pre‑Tax Flexible Spending Account for eligible health care expenses.
• Pre‑Tax Dependent Care Flexible Spending Account for eligible dependent care expenses.
• No‑cost Life, Accidental Death & Disability, and Long‑Term Disability Insurance for employees.
• No‑cost Vision plan for employees and eligible dependents.
• Retirement plan – CalPERS defined benefit plan providing a monthly retirement allowance for eligible employees.
• Two deferred compensation plans – 457 and 403(b).
• Participation in the Public Service Loan Forgiveness program.
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, and education, wellness, and sabbatical time.
• 12 paid holidays throughout the year.
• Most positions offered a hybrid remote option.

NLACRC values professional development. There are a variety of career paths for entry‑level management positions for those seeking leadership opportunities in the social services field.

NLACRC values and celebrates diversity. In September 2021, the organization launched an initiative to enhance and strengthen its commitment to diversity and belonging.

This position is non‑exempt.

• Entry level

• Part‑time

• Business Development and Sales

• Non‑profit Organizations

NLACRC is an equal opportunity employer. NLACRC will consider qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.