IT Business Relationship Manager

Overview

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At ITT, we have a clear purpose as an organization – to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a strong global footprint of more than 100 facilities, we are well positioned to solve critical challenges for our customers around the world.

Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation, our approximately ~11,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2024 revenues of $3.6 billion.

The IT Business Relationship Manager (BRM) is a critical role between IT and our business functions aimed to lead all efforts to modernize existing processes, drive value, and satisfy needs through application of technology. A key responsibility of the IT BRM is to partner with the functions that they support and bring together cross-functional teams to coordinate the delivery of IT services and realize meaningful business-aligned results in a prioritized manner.

The BRM is responsible for facilitating and coordinating the end-to-end lifecycle of IT service delivery for the functions they support from initial ideation and scope definition to implementation, training, hyper care, and operational support. The BRM functions as the bridge to understand and prioritize business needs and lead activities with IT teams to apply the necessary technology-related services. The person should proactively sense and anticipate changes or new capabilities that can be exploited to deliver further value to stakeholders.

• A key focus of this role will be to partner with functional leaders and their delegates to modernize how they use data, increasing organizational maturity to enable operational efficiencies (automation and standardization) and expose actionable insights enterprise-wide.
• Work with business partners to define key initiatives, understand needs, define success (target end state), create a holistic plan to achieve the intended business outcome, and lead/drive efforts in coordination with other corporate and value center IT teams.
• Function as the single IT point of contact between IT and corporate functions to manage the business relationship for operational and strategic needs to deliver IT services efficiently.
• Identify opportunities to evaluate, prioritize, sequence, and shape initiatives to drive efficiencies and create real business value by applying technology.
• Define, implement, and drive digital transformation to support the company’s vision and strategic priorities.
• Effectively and efficiently project manage key initiatives, ensuring projects are completed on time and on budget, including scope definition, requirements analysis, design, risk analysis, implementation plans, and test plans.
• Monitor open incidents, tasks, and requests; escalate as needed to expedite outcomes and identify trends to prevent interruptions and improve user experience.
• Communicate project status consistently to ensure stakeholders are aware of status, risks, delays, and roadblocks.
• Act as a change agent to drive business process and technical changes across a matrixed organization.
• Innovate using industry trends and identify new opportunities for the functions.
• Engage as a project/program leader evaluating development efforts against strategic plans and value creation objectives.
• Manage business relationships through program management, tracking activities of the customer support process and ensuring IT resources are available and responsive.
• Work with the business to understand needs and establish IT strategies that enable growth and improve efficiency and sustainability.
• Promote, lead, and drive a data-first mentality; enable capabilities to drive meaningful, actionable insights.
• Support SOX compliance, security compliance, M&A activities, and growth opportunities in Emerging Markets.
• Develop and present proposals; provide status and progress reporting to leadership.
• Identify areas where policies and procedures require change or new ones are needed for future expansion.
• Implement and operate daily with continuous process improvement (e.g., Lean, ITIL, Six Sigma).

• Minimum 10 years of experience in leadership of large-scale systems planning, analysis, design, and development projects.
• Adept at building relationships across the enterprise through collaboration and consensus building.
• Manufacturing industry experience is desirable.
• Experience and skills in leading digital transformations across various…