NOC Technician

Net Actuate is a leading provider of global edge infrastructure and network solutions, delivering high-performance connectivity and reliable infrastructure services to businesses worldwide. With a focus on innovation and customer satisfaction, Net Actuate empowers organizations to optimize their digital presence and enhance user experiences across the globe.

We are seeking a motivated and detail-oriented NOC (Network Operations Center) Technician to join our team in either Raleigh, NC or Santa Clarita, CA. The NOC Technician will play a critical role in monitoring and maintaining the operational health of our global network infrastructure, ensuring uptime, reliability, and performance for our customers. This is an excellent opportunity for individuals with a passion for technology and a desire to contribute to the success of a fast-growing organization.

• Monitor network infrastructure and server systems using monitoring tools to identify and resolve network issues and service interruptions.
• Perform proactive checks on network devices, servers, and other critical infrastructure components to ensure optimal performance and availability.
• Troubleshoot and resolve network and system related incidents and elevate issues to higher-level support teams as needed.

• Respond to alerts and notifications generated by monitoring systems and promptly investigate and resolve incidents.
• Document incident details, actions taken, and resolution steps in incident management systems for future reference and analysis.
• Coordinate with internal teams and external vendors to resolve complex issues and minimize downtime for customers.

• Provide technical support to customers and internal stakeholders via phone, email, and ticketing systems.
• Communicate effectively with customers regarding network status updates, incident resolution progress, and planned maintenance activities.
• Ensure timely and accurate communication of critical issues and service disruptions to customers and management.

• Assist with scheduled maintenance activities, including software upgrades, hardware replacements, and configuration changes.
• Coordinate maintenance windows with customers and internal teams to minimize impact on service availability.
• Document maintenance procedures and update knowledge base articles for future reference and training purposes.

• Maintain accurate records of network configurations, device inventories, and operational procedures in documentation repositories.
• Generate regular reports on network performance, uptime, and incident trends for management review and analysis.
• Identify opportunities for process improvements and contribute to the development of standard operating procedures (SOPs) and best practices.

• 1-3 years of experience in a network operations or technical support role, preferably in a NOC environment.
• Excellent communication skills and customer service orientation with the ability to interact professionally with customers and colleagues.
• Solid understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, SNMP, etc.).
• Experience with network monitoring tools such as Nagios, Zabbix, or Solar Winds.
• Strong troubleshooting and problem-solving skills with the ability to analyze and resolve technical issues in a timely manner.
• Ability to work effectively in a fast-paced, 24/7 environment and adapt to changing priorities and operational demands.
• Flexible schedule to meet the needs of a 24/7/365 operation.
• Certifications such as CompTIA Network+, Cisco CCNA, or equivalent are a plus.