Systems Support Engineer II

- ** Purpose**— You exhibit courage in searching for the truth; you are willing to risk personal failure to help, or challenge the status quo, in the pursuit of excellence.

Red River is seeking a Systems Support Engineer II to join our growing team! This position will work onsite with one of our clients in Santa Clarita, CA. This person provides premium IT support and workplace technology services to senior executives, high-profile employees, and key stakeholders within the organization. This role requires strong technical expertise, excellent communication skills, and a customer-first approach to ensure seamless technology experiences both for VIP and office-based users.
** Minimum Education/Certification/Experience Requirements:
** Experience supporting C-level executives or high-profile clients and their administrative assistants.

Strong knowledge of networking, VPNs, and enterprise security practices.

Experience with ITSM tools(Service Now, Jira, etc.) and remote troubleshooting tools.
** Preferred Education/Certification/

Experience:

** 5+ yearsof experience in IT support, workplace technology, or a related field. Familiarity with AV systems, video conferencing solutions, and executive meeting room technology. Exceptional customer service, problem-solving, and communication skills. Ability to handle high-pressure situations and deliver solutions quickly.
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* Knowledge, Skills and Abilities:

*** We work with purpose, looking to disrupt the status quo in meaningful ways.
* We act with integrity, showing respect for all and demonstrating our commitment to ethics
* We value collaboration and work as a team to accomplish goals
* We elevate creativity, and support curiosity to re-imagine the use of technology
* We have a strong work ethic, and seek continuous improvement in all we do
* We embrace philanthropy, working together to drive positive change and lasting impact within communities around us Please see the linked document below for our consumer privacy notice. The notice provides you with information about what Red River Technology LLC and its affiliates (collectively referred to as “Company”, “we”, “our” or “us”) may collect about you, how this information may be used by Company, your privacy rights and the Company’s obligations in accordance with California Consumer Privacy Act of 2018 ("CCPA") and the California Privacy Rights Act of 2020 ("CPRA").
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