Instructional Designer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

• Strong technical background and experience with enterprise software (SaaS/PaaS a plus), IT Service Management (ITSM) applications and tools, and familiarity with ITIL framework are strongly preferred.
• Experience working with highly‑technical content, preferably complex software systems.
• Five or more years’ experience required in a technical training environment that uses instructional design with eLearning.
• Training and experience in applying instructional design practices and methodologies to support training, learning and eLearning development.
• Knowledge of adult learning principles, course development methodologies (ISD, ADDIE, Mager), and Kirkpatrick's training evaluation levels.
• Demonstrated experience with learning and design tools, including eLearning development tools and learning management systems. Articulate Storyline and Camtasia strongly preferred.
• Project management skills desired.
• Proficiency using Microsoft Office applications such as PowerPoint, Word, and Excel.
• Ability to work collaboratively in multi‑disciplinary teams. Ability to coordinate projects, including creating timelines and meeting deadlines. Direct experience working with learning management systems (LMS).
• Excellent verbal, written, proofreading, and editing skills.
• Strong design creativity.
• Flexible and dependable.

Bachelors degree in Instructional Design or equivalent experience.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.