IT Business Relationship Manager

About ITT:

At ITT, we have a clear purpose as an organization – to provide our customers with cutting‑edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi‑industrial technology, manufacturing and engineering leader. With a strong global footprint of more than 100 facilities, we are well positioned to solve critical challenges for our customers around the world.

Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation, our approximately ~11,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2024 revenues of $3.6 billion.

• Motion Technologies: (Revenue of $1.4B; headcount of ~ 4,000; operates in 13 countries) manufactures brake components and specialized sealing solutions, shock absorbers and damping technologies primarily for the global automotive, truck and trailer, public bus and rail transportation markets.
• Industrial Process: (Revenue of $1.4B; headcount of ~3,400; operates in 30 countries) manufactures engineered fluid process equipment serving a diversified mix of customers in global industries such as chemical, energy, mining, and other industrial process markets and is a provider of plant optimization and efficiency solutions and aftermarket services and parts.
• Connect and Control Technologies: (Revenue of $0.8B; headcount of ~ 3,800; operates in 10 countries) manufactures harsh‑environment connector solutions, critical energy absorption, flow control components, and composite materials for the aerospace and defense, general industrial, medical, and energy markets.

The IT Business Relationship Manager (BRM) is a critical role between IT and our business functions aimed to lead all efforts to modernize existing processes, drive value, and satisfy needs through application of technology. A key responsibility of the IT BRM is to partner with the functions that they support and bring together cross‑functional teams to coordinate the delivery of IT services and realize meaningful business‑aligned results in a prioritized manner.

The IT BRM is responsible for facilitating and coordinating the end‑to‑end lifecycle of IT service delivery for the functions he/she supports from initial ideation and scope definition to implementation, training, hyper care, and operational support. In doing so they will function as the bridge to understand and prioritize business needs and lead the activities with the various IT teams to apply the necessary technology related services.

Furthermore, this person should be able to proactively sense and anticipate changes or new capabilities that can be exploited to deliver further value to their stakeholders.

The BRM role is responsible for ensuring that the IT service delivery model is effectively and efficiently supporting the day‑to‑day operational needs, as well as envisioning, recommending, and facilitating business changes to digitally transform, automate, streamline, and ensure a highly available service offering for our internal and external customers. You will ensure successful delivery and performance of IT services for the organization.

Furthermore, you will be entrusted to transform the organization from “order‑taker” to business partner and proactive enabler; this will result in a significant change management effort at all levels of the organization – including but not limited to staffing, project intake, prioritization, delivery and most importantly how we engage with our stakeholders and business process owners are all levels of the service delivery lifecycle.

For a person to be successful in this role, they will need to be highly driven (“high motor”), able to balance many active priorities, detail oriented, planful, comfortable in searching out and addressing ambiguity, able to consistently drive results to…