Property Claims Specialist Field II - North LA

Pay Competitive

Location:

Santa Clarita, California

Employment Type:

Full-Time

• Req#: PROPE
  009775

Position Summary:
The Property Claims Field Specialist II, under minimal supervision within a Claims Branch, investigates, evaluates, and settles moderate Homeowner or Commercial field claims in a timely and efficient manner to prevent unnecessary expense to the Company and policyholders while providing exceptional service to our customers.

Essential Job Functions:

• Investigate Homeowner or Commercial field claims of minor to moderate complexity to confirm facts, origin, and cause of loss. Address and handle ALL exposures of the claim, including Dwelling, Other Structures, Contents, and Loss of Use. Investigation may include scene inspection, recorded interview with policyholder, or use of appropriate experts.
• Compare facts gathered during the investigation against the policy to determine coverage of claim, extend or deny coverage as appropriate.
• Assess and determine the extent of damages, and document with photographs, measurements, repair estimates, and thorough log notes.
• Establish reserve amounts within prescribed settlement authority limit and negotiate settlement of claims; recommend claims which exceed personal authority limit to supervisor for approval.
• Keep claim on a regular diary to monitor unresolved issues and exposures. Regularly monitor progress and expense of ongoing claims.
• Throughout the entire claim handling process, ensure exceptional service is provided to customers. This includes timely responses to phone calls, emails, written communication, and adherence to Department of Insurance requirements.
• Direct, monitor, and review files handled by independent adjusters to conclusion.
• Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week. Other functions may be assigned.

Education:
Bachelor's degree (BA, BS) or equivalent combination of education and experience. For internal candidates, must have demonstrated a consistent performance of Fully Achieved or higher in Business Results and have Consistently Demonstrated appropriate behaviors while in the Property Claims Field Specialist I role; must also have successfully completed all requirements to become a Property Field Specialist II as outlined in the Property promotional guidelines.

For external candidates, 3 – 5 years equivalent industry experience is preferred.

Qualifications:
Must meet established Company standards regarding personal driving history and current license status to be eligible for the position. Position will have use of a company vehicle.

* Sign on bonus for external candidates only

Mercury General Corporation is a multiple-line insurance organization offering personal automobile, homeowners, renters, and business insurance.