Supply Chain Customer Service Specialist

Supply Chain Customer Service Specialist

Apply for the Supply Chain Customer Service Specialist role at Cornell Dubilier – Manufacturer of Power Capacitors.

We are seeking a highly skilled on‑site Supply Chain Customer Service Specialist. This role ensures seamless order fulfillment and exceptional customer experiences, bridging supply chain operations with direct customer interaction. You will provide timely updates on orders, manage lead‑time quotations for new business opportunities, and support internal qualification processes.

Key Information

• Department:
  Supply Chain
• Employment Type:
  
  Full Time
• Location:
  
  Valencia, California (Onsite)
• Compensation: $25.00 – $33.00 / hour
• Reporting To:
  Supply Chain Manager

Key Responsibilities

• Order Management
  • Review customer purchase orders in the Oracle system to ensure accuracy and timeliness.
  • Work with the planning team for new order review and proper commitment with input plan.
  • Provide order entry support for internal qualification build.
• Delivery Monitoring for Key Customers
  • Track and monitor order status from production through shipment and delivery.
  • Coordinate with logistics, planning, and production to ensure on‑time delivery.
  • Proactively communicate any delays or changes to customers and work on resolution plans.
• Customer Interface
  • Serve as the primary point of contact for assigned key customer accounts.
  • Respond promptly to customer inquiries regarding order status, pull‑in, push‑out and shipment details.
  • Build and maintain strong customer relationships through consistent communication and follow‑up.
• Data & Reporting
  • Generate and share delivery performance or order tracking reports as needed.
  • Track on‑time delivery to customer request and promise date with continuous improvement for key customers.
  • Support process improvement initiatives within the supply chain.
  • Identify and elevate recurring issues impacting delivery or customer satisfaction.
• Lead Time Quotation
  • Confirm part numbers, product routes and testing verification.
  • Follow up lead‑time quotation from suppliers.
  • Organize internal team to review capacity, manufacturing lead time, testing lead time.
  • Coordinate internally for stock checking.
  • Quote final lead time externally for new business opportunities.

Skills, Knowledge and Expertise

• Bachelor’s degree in Business, Supply Chain, or related field (or equivalent experience).
• Experience supporting manufacturing or distribution operations.
• Proficiency in ERP systems (e.g., SAP, Oracle, or similar) and Microsoft Excel.
• Customer‑oriented mindset with problem‑solving ability.
• Strong organizational skills with attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Ability to work effectively in a fast‑paced, cross‑functional environment.

Benefits

• Medical, dental and vision insurance plans
• Prescription drug plans
• Basic life insurance
• 401(k) plan with company match
• Tuition reimbursement program
• Employee referral program
• PTO and paid sick leave
• Paid holidays

Exciting Onsite Perks

• Free coffee available at our cafeteria
• Employee appreciation events

Equal Opportunity Statement

Knowles Precision Devices prohibits pay discrimination and discrimination of any kind based on race, color, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or other legally protected status.