Community Manager for Supportive & Night Manager - Pac Station North, Santa Cruz

Community Manager for Permanent Supportive Housing & Night Manager - Pac Station North, Santa Cruz

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Under the direction of the Property Supervisor, the Community Manager for Permanent Supportive Housing Communities must develop a high level of property management services performance standards to ensure that there is a difference between property management focused on assets vs person-centered property management focused on customer service and resident retention.

Under the direction of the Property Supervisor, the Community Manager for Permanent Supportive Housing Communities must develop a high level of property management services performance standards to ensure that there is a difference between property management focused on assets vs person-centered property management focused on customer service and resident retention.

The Community Manager must be flexible and accepting of behaviors associated with persons struggling with behavioral/mental health challenges and willing to support housing retention initiatives.

The Community Manager must relate well to people, must exercise good judgment and discretion in dealing with residents, visitors, vendors, and staff. The Community Manager is required to provide leadership in developing a community and in directing the staff. The Community Manager is expected to facilitate a staff that functions as a team and is cooperative with each other, the residents, Resident Services and Social Service Agencies.

The Community Manager will collaborate with Resident Services and/or third-party service agencies to ensure effective partnerships regarding the social service needs of residents, including participation in relevant property management/resident services meetings. The Community Manager must provide competent conflict resolution and have practical de-escalation skills.

The Community Manager directly supervises one or more employees in accordance with Eden Housing’s policies and applicable laws.

Community Managers who live on-site will be responsible for performing all the duties and responsibilities listed in the attached Night Manager job description that includes responding to all after-hours emergencies or building problems that arise.

• Supervises maintenance and janitorial staff, including any contract or temporary personnel working at the property.
• Conduct site inspections and property walks to maintain property curb appeal
• Conduct unit inspections
• Create/Update preventative maintenance work orders
• Reviews completed and outstanding work orders

• Maintains full occupancy.
• Manage the waiting list
• Conduct potential move-in interviews
• Manage the move-in process
• Obtains appropriate documentation and completes certifications.
• Walks a vacant apartment when completed by maintenance personnel or vendors to ensure they are clean and ready to show.
• Walks entire property daily to be sure the common areas, landscaping, laundry, etc. are in good condition.
• Supervises move-in and move-out procedures.
• Conducts marketing and public relations tours during office hours or by appointment, as appropriate.
• Prepares weekly Vacancy Reports, monthly Budget Variance Reports, Management Overview Reports, and ensures resident lists are accurate and up to date at all times.

• Create a positive tenant environment
• Address and mitigate resident concerns and/or issues
• Maintains congenial relationships with all residents, is understanding of and sensitive to cultural background, economic status, those with special needs, and adheres to Fair Housing, Equal Employment and Equal Housing Opportunity requirements.
• Develops a sense of community among property residents by maintaining good resident-to-resident relationships, staff-to-resident relationships, staff-to-staff relationships, and nurturing positive interactions and activities at the property.
• Ensures all site staff responds to all resident requests or complaints in a timely, efficient, and courteous manner.
• Develops and provides support to resident organizations, as needed, and as requested by resident organization.
• Represents the property to local social service agencies and funding sources, as requested by the Property Supervisor.

• Create property annual budget
• Supervises the collection of rents
• Perform financial administrative duties
• Manage cash flow

• Supervises or completes all resident files at move-in and at each recertification accurately and completely.
• Supervises or completes timely and accurate income recertification of all residents within established regulatory guidelines.
• Processes and maintains all resident documents and forms including leases, income certifications and recertifications, etc.

Ensures compliance with regulatory and/or financial…