Customer Service Manager​/Office Manager

Job Title

Office Manager

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

Beauty Solutions, LLC provided pay range:
This range is provided by Beauty Solutions, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$80,000.00/yr - $85,000.00/yr

Direct message the job poster from Beauty Solutions, LLC

• Customer Experience & Service Leadership
  • Champion a culture of outstanding customer experience across all touchpoints.
  • Handle escalated customer inquiries and resolve issues with urgency and professionalism.
  • Analyze customer feedback and trends to recommend experience enhancements.
  • Train and support team members in customer service best practices.
• Office & Operational Management
  • Oversee daily office operations, including workflow prioritization and resource planning.
  • Maintain office systems and workflows that support efficiency and organization.
  • Coordinate with vendors, facility management, and internal teams for smooth operations.
• Financial & Budget Support
  • Assist in preparation and review of financial reports (P&L, expense summaries, forecasts).
  • Collaborate with leadership to develop annual budgets and monitor performance against budget.
  • Track key operational and customer service metrics, identify trends and opportunities.
• HR & Administrative Support
  • Support HR functions including onboarding, benefit administration, record keeping, and compliance.
  • Coordinate recruitment activities, scheduling interviews, and support offer processes.
  • Maintain employee policies, files and assist with performance review logistics.
  • Utilize office productivity and CRM systems to optimize workflows and reporting.
  • Recommend and implement technology solutions that enhance customer experience and internal operations.

• Bachelor’s degree in business administration, Finance, HR, or related field. (preferred)
• Experience in a fast-paced service environment.
• Experience managing cross-functional projects.
• 3+ years in office management, customer service leadership, or related role.
• Strong problem solving and proactive mindset focused on customer experience.
• Excellent communication and interpersonal skills.
• Comfort working with financial reports and budget data.
• HR administrative experience (onboarding, employee files, compliance).
• Tech-savvy: experience with CRM, reporting tools, office software (e.g., GSuite/Microsoft 365).
• Highly organized with the ability to prioritize competing demands

• Seniority level:
  Associate
• Employment type:
  
  Full-time
• Job function:
  Customer Service, Management, and Human Resources
• Industries:
  Wholesale

• Medical insurance
• Vision insurance

Santa Cruz, CA

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