Volunteer​/Foster Coordinator

Are you passionate about animal welfare and love working with people just as much as pets? Do you thrive in a fast-paced environment that requires flexibility and quick thinking? Join our team and help us build a community of lifesavers! We’re looking for a Volunteer & Foster Coordinator to support two of our most vital programs: the volunteer team that keeps our shelter running, and the foster network that gives animals a second chance at life.

The Volunteer & Foster Coordinator plays a key role in delivering on the organization’s mission to provide safe harbor for animals in need and promote an active humane community through adoption, advocacy, and education. In partnership with the Manager of Volunteer and Humane Education Programs, this role is responsible for recruiting, training, supporting, engaging, and supervising volunteers and foster caregivers. The position ensures the needs of volunteers and fosters are met, while coordinating with staff across all departments to fulfill organizational volunteer needs and expand these essential programs.

Our Volunteer & Foster Coordinator helps build and celebrate our "people power" so we can positively impact more animals in need.

• Present regular volunteer orientation and information sessions.
• Manage volunteer schedules both virtually and on visual board; actively work to fill open shifts.
• Coordinate required volunteer training for all available volunteer roles; deliver some role‑specific volunteer training.
• Assist with developing and delivering continuing education for volunteers.
• Coordinate and lead weekly and monthly roles such as our Green Team and Animal Photo / Video Team.
• Maintain current volunteer e‑mail lists and regularly communicate about issues that affect individual roles.
• Monitor and evaluate volunteer performance and provide feedback or coaching, as needed.
• Support staff who are the immediate supervisors of volunteers.
• Plan and coordinate group volunteer events (e.g. corporate volunteers, school groups, adoption/community events).
• Perform routine data health activities in our volunteer database.
• Write and send weekly volunteer update communications.
• Assist with the development and delivery of annual volunteer appreciation and engagement strategy.
• Monitor and order volunteer supplies.
• Calculate and provide statistics for monthly Board reports. Provide other reports and data as needed.
• Assist with regular program evaluation, including soliciting feedback from volunteers.

• Recruit, select and train new foster volunteers.
• Participate in process improvements for efficiently matching foster people with foster pets; contribute to other continual improvement efforts that enable program growth.
• Regularly support and communicate with foster parents through e‑mail, phone, and face‑to‑face contact.
• Monitor and evaluate foster performance and provide feedback or coaching as needed.
• Coordinate initial foster placement, pick‑up, adoption meet‑and‑greet, vet visits and foster returns.
• Coordinate and secure needed resources for foster parents, including (but not limited to) supplies, behavior support, and medical support.
• Coordinate with Animal Care staff and Customer Care staff regarding other foster animal and person processes, including adoption marketing and showcasing.
• Assist with developing continuing education for fosters.
• Regularly maintain and report on our foster person and animal records in our database.
• Solicit and share adoption marketing content for animals in foster homes.
• Capture photo and video content to be used for social media and adoption marketing purposes.
• Assist with the development and implementation of the annual foster appreciation and engagement strategy.
• Order and monitor foster supplies.
• Calculate and provide statistics for monthly Board reports.
• Provide other reports, as needed.
• Assist with regular program evaluation, including soliciting feedback from foster parents.

• Model exceptional customer service for internal and external customers alike.
• Warmly greet clients in‑person, by phone, and by email and provide professional and…