Residential Community Service Partner

Residential Community Service Partner

Location: UC Santa Cruz Main Campus

Under the general supervision of the Residential Community Service Supervisor, the Residential Community Service Partner provides residential safety and security services for the Residential Community Service Program (RCSP) which operates seven nights a week, 365 nights a year from 7pm through 3am. In addition, the incumbent will serve as a liaison with Fire, Police and Dispatch; respond to student concerns; and provide documentation regarding all community interactions.

• Provide nightly foot patrols throughout the assigned residential community (70% of time).
• Complete nightly lockup, maintain security of assigned keys, respond as directed by Dispatch.
• Provide assistance and support to residents as needed, identify and mitigate unsafe conditions.
• Log and report community observances regarding student events, gatherings and unusual happenings (15%).
• Provide written documentation of all policy violations, community/resident interactions, incidents, radio calls, emergencies, occurrences, and observations (15%).
• Must be familiar with campus Student Services Disaster Operations Committee (SSDOC) procedures, provide first aid, CPR or AED services, manage evacuations, extinguish small fires, familiar with Community Emergency Responder Team (CERT) practices, stay current with training (10%).
• Drive campus owned vehicles and/or a personal vehicle as needed, perform other duties as assigned (5%).

• Customer service experience sufficient to interact in a positive and professional manner with all levels of personnel.
• Strong interpersonal skills to connect with people from a wide variety of cultural backgrounds.
• Excellent writing skills to draft clear and concise correspondence, reports and procedures.
• Strong communication skills to listen, mediate, negotiate and promote open dialog.
• Strong critical thinking and problem‑solving skills to analyze problems and develop innovative solutions.
• Knowledge of safety and security industry standards and practices.
• Demonstrated ability to utilize desktop computer applications, create documents and send emails.
• Ability to comprehend and explain a wide variety of complex policies and procedures.
• Judgment and discretion in sensitive or confidential personnel matters.
• Calm and de‑escalate tense situations and avoid violence.
• Work well independently and as part of a team.
• Experience with security patrols, POST, Neighborhood Watch or other related trainings or experience.

• Experience providing safety and security to a similar residential community.
• Ability to use two‑way radios in a professional environment with Emergency Dispatchers.

• Pass pre‑employment criminal history background check.
• Pass employment misconduct disclosure process.
• Valid driver’s license in California; participate in DMV pull notice program; provide current DMV record.
• Walk multiple nightly rounds on uneven surfaces, repeatedly climb stairs; walk on uneven surfaces on nightly rounds.
• Must possess or obtain CPR/First Aid/AED certification within 90 days of hire.
• Ability to extract and replace 45‑pound bollards (4′ posts) from ground as needed.
• Work outdoors in nighttime weather conditions throughout the year; variable schedule including evenings and weekends.
• Safeguard assigned keys and maintain entryway security of buildings with access control systems.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position is a Mandated Reporter; required to report known or suspected child abuse or neglect and sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment.

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

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